1+ months

YOSS - Freelance Services & Community Manager - Seattle, WA

Adecco
Seattle, WA

Overview

YOSS is a movement dedicated to advance the future of work, a platform dedicated to building bridges between freelancers and enterprise customers. Incubated by The Adecco Group and jointly developed with Microsoft, YOSS sets out to provide freelancers longer term engagements with renowned companies, insurance protection, world-class support, 72h payment turnover and much more.

 

Summary

 

The Freelance Services & Community Manager manages the marketplace of freelancers and is ultimately responsible for their success on the platform. Captures the needs of freelancers and ensures that they have the necessary tools available to manage their projects successfully. Communicates with the freelance community daily through various channels and ensures that benefits and functionalities of the marketplace are understood. Ensures adoption of YOSS within the freelance community by presenting and marketing the platform on- and offline.

Responsibilities

Responsibilities

 

\u2022 Act as the face of the company towards the freelance community\u2022 Ensure that the top 20% freelancers on the platform receive world-class service\u2022 Understand the needs of the freelance community and feed insights back to the business\u2022 Formulate and propose product improvements based on experiences and feedback from the freelance community\u2022 Align with the VP of Consumer Growth on digital marketing strategies and initiatives\u2022 Create content for blog posts, articles, newsletters and other communication materials\u2022 Distribute content and interact with consumers through social media channels\u2022 Attend industry events and plan own events such as meet-ups\u2022 Work closely with the Data Science team to understand key metrics and monitor the freelance acquisition funnel\u2022 Monitor and adjust communication strategies to increase consumer engagement\u2022 Lead the strategic vision and plan for digital customer retention across all marketing channels

Qualifications

Qualifications

 

\u2022 6+ years of experience in Customer Support, Community Management and / or Digital Marketing\u2022 Knowledge of digital marketing strategies\u2022 Proven track record of customer support best practices for SaaS platforms\u2022 Knowledge of customer analytics tools and methodologies\u2022 Entrepreneurial mindset, being able to identify market opportunities and realize wins quickly\u2022 Experience with SaaS products/solutions, HR products and services\u2022 Experience in a multinational company, preferably in the staffing industry\u2022 Demonstrated success in participating in high-performance teams\u2022 English business proficiency (written and spoken) and respective business acumen

 

COMPANY OVERVIEW:The Adecco Group through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the worlds leading provider of Human Resources solutions.We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services team.Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

Categories

Posted: 2018-08-29 Expires: 2019-12-08

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YOSS - Freelance Services & Community Manager - Seattle, WA

Adecco
Seattle, WA

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