11 days old

On-site Project Manager - Boston - 19003144

Affiliated Computer Services
Framingham, MA 01702

Critical Skill Attributes:

  • Organizational Skills & Problem Solving
  • Exceptional ability to plan, multi task and follow up on daily responsibilities and requests.
  • Takes initiative to solve daily operational challenges
  • Experience working in a corporate environment
  • Customer focused with the goal of making it easy for our store associates and customers
  • Energetic, self-motivated, and results-oriented
  • Ability to manage time effectively to achieve desired results
  • Continuously strives to improve process and quality
  • Automation Skills
  • Advanced abilities with Microsoft Excel. Ability to effectively use Microsoft Word and PowerPoint.
  • Ability to navigate and resolve issues by using all technologies available to Staples users including: IS Support tools, and Microsoft Office
  • Understanding of Digital Print, Finishing and Workflow concepts is preferred
Interpersonal Skills

  • Ability to effectively and professionally communicate with internal and external customers.
  • Strong team player with a positive attitude who thinks in advance and leverages the appropriate resources necessary to accomplish the tasks at hand.
  • Welcomes performance feedback on a regular basis.
  • Collaborative & flexible work ethic; Able to work seamlessly cross functionally in a complex organization.
  • Excellent communication skills with active listening and succinct and clear verbal delivery with discretion and judgment to frame responses appropriately, and accurately judge when immediate escalation is warranted.


  • Process and manage all relocations and IDR (CRID dates)
  • Produce weekly Relocation report
  • Equipment install and removal issue resolution
  • Manage and report on NAFD (no answer from device)
  • Manage and report on MACD (move, add, change, delete)
  • Submit Staples ACE communications for all copier activity
  • Resolve All 3rd level escalations
  • Resolve all Staples Remedy tickets related to Xerox
  • Supply management
  • Submit and manage all electrical requests on behalf of Staples
  • Analyst engagement for support issues
  • Submit extension, buyout and retention requests as directed by Staples
  • Resolve invoice issues
  • Support and maintain accuracy of asset locations
  • Schedule, track and report on Marketing Associate initiatives and progress
  • Manage large scale deployments/expirations. Provide and track weekly plans and status updates
  • Provide data analytics and input on placement strategies
  • Utilize data analytics to drive service actions and improvements

!*!Candidate Education:
  • Bachelors Degree
  • Professional Certifications:Preferred  Relevant professional qualifications (e.g. PMI or PRINCE 2 and ITIL)
Candidate Background:
  • Minimum  Experience in successfully delivering projects to required scope, quality, timescale and budget
  • Minimum  Experience of managing projects in a small to medium outsourced contract environment
  • Minimum  Project related change management experience
  • Preferred  Experience of Xerox Technology; of Xerox Partner Technology; and of Managed Print Services. Will have a  network of relations across the relevant parts of the Xerox business and be capable of leveraging that network in support of achieving workstream and project goals.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job Regular
Primary Location United States-Massachusetts-Framingham
Unposting Date Aug 5, 2019, 1:09:23 PM
Virtual/work from home? false


Posted: 2019-08-07 Expires: 2019-09-15

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On-site Project Manager - Boston - 19003144

Affiliated Computer Services
Framingham, MA 01702

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