2 days old


University of Washington
Seattle, WA
  • Job Code
UW Human Resources


Req #: 162279
Job Location: Seattle Campus
Posting Date: 04/18/2019 
Closing Info: Open Until Filled 
Salary: Salary is commensurate with experience and education. 
Shift: First Shift 
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.  For detailed information on Benefits for this position, click here.  

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for five consecutive years. 

The Integrated Service Center (ISC) supports the University’s faculty, staff and student workers by serving as a first point of contact for designated HR and Payroll inquiries and by processing a limited scope of centralized Human Capital Management (HCM) transactions (i.e., within the HR, Benefits and Payroll domains).  The hallmarks of the ISC are in delivering services that are timely, accurate and highly attuned to the fast-paced university environment.

The ISC has an outstanding full time opportunity for a Workday Business Analyst. This recruitment will be used to fill additional openings.

The Workday Business Analyst will support Tier 3 Application Management functions in Workday HCM, a cloud-based human resource management software system. More specific responsibilities will include coordinating with other ISC team members to analyze/troubleshoot complex system issues, supporting the configuration and implementation changes to the Workday application, participating in testing/validation of functionality changes, supporting the development of Workday domain area training material, and acting in a functional ownership capacity for designated reports and integrations. In performing these duties, the incumbent will analyze business problems and processes to identify functional and non-functional solutions supporting the needs of the University.

As a contributor to the Application Support team, the Workday Business Analyst will serve as a subject matter expert within Workday to ensure design, development, configuration, testing and launch of specific features are complete and functional, both independently and in coordination with all other dependent Workday features. Further, this position is responsible for ensuring all dependent integrations, reports and other business needs are consistently maintained and accounted for as continual changes are made to the Workday system. This role will require extensive insight into various business process and technical considerations and encompass cognizance of relevant compliance/regulatory standards and associated audit/control reporting.


Workday Configuration

  • Leverage knowledge across the spectrum of Workday business process and technical inter-dependencies, utilizing understanding of foundational design concepts, data conventions and workflow dependencies

  • Conduct systems analysis, identify enhancement opportunities and implement complex Workday configuration changes

  • Act as a primary configuration and administration expert for system functionality.

  • Evaluate and assimilate evolving Workday functionality, remaining cognizant of complex system inter-dependencies and associated business process implications

  • Analyze business problems and processes to identify functional and non-functional solutions supporting the HR/Payroll needs of the University

  • Complete identification and implementation of complex Workday configuration changes

  • Complete periodic Workday update processes, including testing activities

  • Contribute to related application support activities as required

  • Collaborate with Integrations and Reporting teams to ensure functionality of designated Workday features continue as planned, and any new integrations/reports are completed

  • Adhere to protocols and standards for facilitating configurations and software changes in an accurate, efficient and compliant manner

  • Evaluate processes, identify improvement opportunities and implement required updates/enhancements in the context of a continuous improvement framework

    Advanced Operational Support

  • Coordinate closely with Tier 1 and Tier 2 ISC resources across the HCM, Benefits and Payroll spectrum

  • Functioning as an advanced systems expert, support resolution of complex user/stakeholder inquiries as needed

  • Troubleshoot advanced system issues, identify resolutions and communicate results

  • Support Workday transactions as required, including higher volume windows and major processing activities

    Knowledge Management, Training & Communication

  • Maintain productive relationships with designated stakeholders to understand policies, procedures and established standards

  • Support ISC knowledge management processes, including identification and verification of additions/changes to the working repository of knowledge content

  • Support ISC training activities, including development and verification of relevant content

  • Support ISC communication of Workday schedules, enhancements/updates and known issues

    Other duties as assigned


  • Bachelor's Degree in Human Resources, Business Administration, Computer Science or related area

    Minimum four year's experience and the following:

  • Experience working with HR/Payroll systems configuration and maintenance

  • Experience working in various HR/Payroll domains

  • Requires in-depth knowledge of HR, benefits and payroll-related business processes.

  • Requires extensive experience analyzing complex HR/Payroll processes and configuring associated enabling functionality

  • Ability to communicate clearly, in writing and in verbal presentations, to both technical and non-technical audiences

  • Ability to create and assimilate business process documentation

  • Extensive experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume timeframes

  • Experience supporting system testing and/or data validation activities

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


  • Experience playing an individual contributor role within a shared services environment

  • Working experience executing relevant business processes at the University of Washington or in a comparable higher education environment

  • Experience in the use of customer support infrastructure tools, including a case management system, knowledge base and associated reporting tools


    Application Process:
    The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Work Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
  • Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

    The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.


    Posted: 2019-12-04 Expires: 2020-01-03

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    University of Washington
    Seattle, WA

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