5 days old

Work from home Collections Associate - Repo

Capital One
Plano, TX 75074
Plano 5 (31065), United States of America, Plano, Texas

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Work from home Collections Associate - Repo

Capital One prioritizes the health and safety of our associates. In light of COVID-19, we are complying with the CDC guidelines for social distancing. The vast majority of Capital One roles, including this role, have temporarily moved to work at home.When Capital One returns to normal operations, this role will return to the assigned onsite work location.

To ensure productivity in a home environment, applicants must meet the space and technology requirements outlined below. These requirements will no longer be applicable once the role returns onsite.

Work at Home Technology Requirements:
A secure home office environment that is free from background noise and distractions of any kind
A reliable high-speed broadband Internet service provider (ISP):
Dial up or Satellite Internet service providers are not sufficient
ISP must be hardwired (Wifi prohibited) and must be used for Capital One purposes only during your schedule and would need to be in place at start of employment
The ISP speed/bandwidth must be 5 megabytes per second (minimum required) or higher (10+ preferred). Please contact your ISP for confirmation. Check your internet service provider speed/bandwidth athttp://www.speedtest.net/

The Repossession department is looking for Repospecialists seeking career advancement. If you are a master negotiator and like to help customers while minimizing delinquency, then this is the job for you. As a Repossession associate you will be responsible for calling significantly delinquent customers to arrange for payments and work with vendors to ensure Capital One collateral is located and retrieved from customers that are unwilling to pay. The main objective of the role is to resolve customer delinquency and avoid repossession of the collateral.

Negotiates payment arrangements from significantly delinquent customers.
Works with vendors to ensure Capital One collateral is located and retrieved as necessary
Utilizes skip tracing tools to locate customers successfully
Uses queue management skills to in order to work an assigned group of accounts

Monday - Friday: 12 - 9pm
Saturday: 8am - 5pm
Sunday: 12pm - 4pm

Tuesday - Saturday or Sunday - Thursday

Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 1 year of experience in a call center or at least 1 year of experience in customer service

Preferred Qualifications:
- 1 year of Repossession experience
- 1 year of experience in Auto Finance Loss Mitigation
- 2 years of experience in a customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Posted: 2020-05-20 Expires: 2020-06-19

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Work from home Collections Associate - Repo

Capital One
Plano, TX 75074

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