14 days old

Windows Support Desk Manager

Bengaluru, KA 560002
  • Job Code

IBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyse. How we engage. IBM is a leader in this global transformation.

Your Role and Responsibilities
Who you are:

The IBM CIO Help@IBM organization is transforming how we provide support services. We are looking for a talented Manager to lead a team of Windows Support Advisors in Bangalore, India.

What you will do:

In this role you will lead the establishment of this new Windows Support Desk, helping to craft the support experience for Windows users. We are looking for a passionate, talented and creative leader to guide this new team of advisors through our journey of providing a "white glove" experience for our end users.

You will lead a passionate team that quickly determines what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. In this role you will need to be comfortable in technical environments and be able to motivate your team in delivering excellent Service.

Customer Satisfaction is the key focus of your team and you will be a significant contributor to delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team we're looking for you to set the positive standard from the start, to help build a new squad that is collaborative, customer focused and that is effective in solving end user problems.

IBM will not be providing sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future sponsorship.

Required Technical and Professional Expertise
  • Demonstrated leadership, business operations and customer service management
  • Formal management experience in a support environment
  • Experience in successfully interacting with customers
  • Customer experience and service focus
  • Active listener, collaborator and team coach
  • At least 2 years of planning and organizational skills
  • Ability to build, motivate and inspire a team
  • Demonstrated team motivational skills
  • Ability to multi-task
  • Problem solving skills

Preferred Technical and Professional Expertise
  • At least 2 years demonstrated leadership and customer service management
  • At least 2 years experience in successfully interacting with customers
  • Windows trouble shooting experience professionally and/or personally
  • Experience with Agile methodology applied in a customer service environment

About Business Unit
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBMs financial strategy, developing new business models, and mitigating enterprise risk.Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2020-01-04 Expires: 2020-02-03

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Windows Support Desk Manager

Bengaluru, KA 560002

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