1+ months

Webex Calling Operations Engineer

Belfast, Northern Ireland BT2 7

What You'll Do

You will be responsible for maintenance of BroadCloud servers to meet and exceed operational SLAs for all services and experience with BroadWorks applications, and VoIP networking gear (such as SBC). Key responsibilities include:

  • Working closely with engineering teams to create services that are maintainable, available and easily upgradable
  • Defining operational processes for engineering handoff to operations of new products
  • Defining operational processes for production upgrades and patching.
  • Working with engineering to manage technical issues/escalations on network elements
  • Participating in technical reviews, validation efforts, and acceptance meetings of all new products delivered to Operations.

You will be expected to lead and assist with complex problem resolution and troubleshooting activities. Responsibilities also include providing oversight, monitoring, and maintenance of Linux servers, various software applications, several database technologies, and a variety of network components. Other duties include researching, proofing, and authoring technical documentation. 

Who You'll Work With

You will work with the global BroadCloud team. BroadCloud offers a fully led, scalable SaaS model that enables customers to quickly and cost-efficiently deploy BroadSoft Business (our integrated suite of communication and collaboration services) to their business customers.


Who You Are

This role requires minimum of 3+ years experience in a 247 high-availability production environment and experienced knowledge of TCP/UDP networking technologies and Linux server administration. A good working knowledge of VoIP communication protocols is also required. Hands-on experience with BroadWorks software applications, and/or other VoIP networking gear administration is preferred. Tangible experience with AWS or GCP public cloud technologies would be considered a plus. Software developments skills (Java, PERL, etc.) would also be considered a plus.

Our minimum requirements for this role:

  • A background in automating the management of a data center environment
  • Experience in monitoring, metrics collection, and reporting using open source tools.
  • Experience with virtualization technologies such as VMWare (and/or AWS and GCP public cloud)
  • Excellent organizational skills, and oral and written communication skills
  • B.S. degree in engineering or equivalent experience required
  • A thorough background check and references will be required.

Skills, knowledge & attributes:

  • Strong quantitative and analytical aptitude, with extensive knowledge and experience in data analysis and system solutions. Able to present, organize, and convey complex problems or issues within and across other functions.
  • Self motivated, self discipline, creative and determined to reach goals and objectives with minimal management intervention and control. Ability to work both independently, and as part of a team in the completion of important projects and major initiatives.
  • Sound judgment, couple with strong decision-making skills. Highly organized with excellent follow-through.
  • Strong written, oral, interpersonal and presentation skills. Ability to build relationships.
  • Demonstrable, strong customer-service attitude.


  • 3 -5 years of experience managing large data applications.
  • Ability to work multiple projects concurrently within established timelines.
  • Demonstrated ability to learn and embrace new and changing technologies, applications, and solutions.

Why Cisco

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.




Posted: 2019-11-20 Expires: 2020-02-12

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Webex Calling Operations Engineer

Belfast, Northern Ireland BT2 7

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