1+ months

WEB PROJECT MANAGER

University of Washington

Seattle, WA 98104

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WEB PROJECT MANAGER

Req #:	182329
Department:	OFFICE OF RESEARCH INFORMATION SERVICES
Job Location:	Seattle Campus
Posting Date:	01/06/2021
Closing Info:	Open Until Filled
Salary:	Salary is commensurate with experience and education.
Shift:	First Shift
Notes:	As a UW employee, you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. The University of Washington is following physical distancing directives from state and local governments as part of the collective effort to combat the spread of COVID-19. Click here for updates Onsite work in the interim will vary for units and for specific positions and will be discussed with candidates during the interview process. Please note that this position has been reposted. If you have already submitted your application, you need not submit it again, as it has already been received.

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a Great College to Work For for six consecutive years.

Office of Research Information Services (ORIS), a division of the Office of Research, coordinates, develops, and supports electronic research administration for faculty and staff at the University of Washington. Goals include:

Improve service to Principal Investigators (PIs) and research and administrative staff, enhance their ability to obtain funding, reduce their workload, and streamline the processing of their proposals.

Provide authorized individuals with convenient access to timely information on the status of proposals and awards.

Increase the efficiency of the research community to meet growing workload and compliance demands with limited resources.

Maintain the University of Washington's position as a leading public research University.

The Office of Research Information Services (ORIS) has an outstanding opportunity for a Web Project Manager.

The Web Project Manager is responsible for business analysis and project management for the UWs Office of Research website (www.washington.edu/research), as well as associated websites and web applications. The UWs research community on all three campuses utilizes this high-profile collection of WordPress sites to access critical information and conduct their work. The site is also an important vehicle for communicating about the research enterprise to the UW community, peer institutions, and the general public.

A collaborative project of the Office of Research units, the site is home to policy, process and technical information organized according to the research lifecycle, as well as research-related training, that is essential for supporting the research mission at the university and accelerating research. The UWs Office of Research is looked to as a leader by peer institutions in website design and content. Our site is used frequently (in FY20 the site was visited by more than 300,000 users) and requires a high degree of up-time to meet the needs of busy researchers working all over the world. The Web Project Manager will lead web teams projects and work closely with partners and stakeholders to realize the Office of Researchs vision for the site. This position will also contribute to analysis and decision-making in the areas of information architecture, design, accessibility, and technical infrastructure to create an exceptional experience for users.

RESPONSIBILITIES:

Project Management

Provide overall project leadership and management for the Research Website, including:

- Managing project scope, work breakdown, schedule and budget

- Developing metrics and reporting project performance

- Creating and implementing project plans, communications plans, risk mitigation plans, change management plans and other planning materials to support project execution and control activities

- Working with all levels of management to critically evaluate and communicate business issues/risks to campus clients and team members;

- Facilitating resolution of issues within the project decision-making structure and facilitating appropriate oversight and advisory groups, involving key stakeholders from across campus

- Establishing and fostering good working relationships with business partners, stakeholder groups, and fellow team members. Leading standing and ad hoc work groups to define business needs and potential solutions

Work with ORIS infrastructure architects to ensure appropriate infrastructure is in place for the website

Initiate project proposals when existing products need to be upgraded or replaced or products need to be built or acquired

Facilitate and encourage ongoing process improvement within ORIS and with partners to improve overall approach to software development, delivery, and ongoing end-user support

Participate in SCRUM of SCRUMs and project management best practices groups in ORIS to share knowledge, bring proposals and ideas for process improvement to the group, and to stay in sync with project management practices and educational opportunities across the organization

Business Analysis

Research and analyze end-user needs using user-centered design practices such as structured interviews, surveys, site visits and focus groups.

Create artifacts as needed to support clear understanding of business needs, to include business process diagrams, use cases, scenarios, and task and workflow analysis.

Document functional requirements, user interaction requirements, non-functional requirements, specifications, and acceptance criteria to support software development, quality assurance, support and learning materials, and other downstream development support processes

Contribute to testing new features and updates

Design and facilitate requirements workshops, user research sessions, and collaborative design sessions, as needed

Participate in business analyst communities of practice in ORIS and on campus in order to share knowledge, contribute to and stay consistent with business analysis best practices, and stay up-to-date on educational opportunities

Production Support Backup & Triage

Triage web-based production support issues and manage intake of customer change requests

Serve as backup to Web Developer to troubleshoot production support issues and assist with monitoring system performance and responding to any outages

This position will primarily be expected to work standard working hours with some monitoring and support responsibilities outside of standard working hours. Project go-lives could also necessitate work outside standard hours.

REQUIREMENTS:

Bachelors Degree in computer science, business administration, information science or other technical area

Minimum of 4 years of related experience in progressively more complex business analysis and project management. This experience should include at least 1 year in each the following areas:
- Project management

- Managing and/or supporting cross-functional technical teams

- Technical business analysis

- Stakeholder relationship management

- User story writing

- Managing a website or content management system

Experience with WordPress

Knowledge of business analysis tools and techniques used for requirements elicitation, analysis, documentation, modelling, and validation

Ability to work independently and as part of a team in a cooperative effort

Knowledge of lean/agile software development practices, including Kanban and scrum

Experience with verbal, written, presentation and interpersonal communications skills with a wide variety of people

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

DESIRED:

Administration of a content management system or website

Website information architecture experience

Experience with accessibility best practices

User experience design experience

Experience working in a higher education and/or a consensus driven environment

Experience working on Agile/SCRUM and DevOps teams

Experience with Jira software

Scrum Master Certified (CSM)

Project Management Professional (PMP) certification

Business Analysis Certification Program (BACP)

CONDITIONS OF EMPLOYMENT:

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select Apply to this position. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your My Jobs page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.