5 days old

VP, Product Manager Merchant Products and Digital Payments

Elk Grove Village, IL 60007
As a member of the Citi Retail Services Strategic Initiatives Department, the Merchant & Digital Payments Product Manager plays a significant role in driving growth and innovation through the development, enhancement and management of integrated and standalone merchant product and Digital Payment solutions supporting our leading Franchise and Specialty retail partnerships.

The Merchant Product Manager is responsible for the research, design, development and governance of both new and existing products, services and their ongoing enhancements. Product scope includes all aspects of our retail partner digital and integrated point-of-sale solutions including instant credit acquisitions, payment and monetary transaction processing, digital wallet, and customer servicing across channels including in store, online, phone and mobile.

The Product Manager must have an understanding and passion in product development and management functions, as well as solid knowledge of retail credit lending and Merchant integration industry practices. Product managers have full life-cycle responsibility for their assigned products, as well as associated business vendor management, competitive positioning, customer experience concepts and business level platform acumen. Working closely with SVP Merchant Product Management, IT Product managers and their teams, individuals in this role own the business communication of product vision/strategies to varied audiences; including partners, executives and cross functional teams and ensure alignment across the Citi Retail organization. The individual will be accountable for the execution of those strategies including the capturing of industry, business and partner requirements, analysis, product development, and enhancements throughout the product lifecycle.

**Key responsibilities include:**

+ Under the guidance of SVP Merchant Product Management and Payments, develop strategies to establish, enhance or distinguish competitive products and services with our partners

+ Own business responsibility for the assigned product(s) including endtoend customer & partner experiences.

+ Develop business plans, implementation strategies, forecasts and performance scorecards for assigned product(s) or services - working across partners and cross-functional disciplines.

+ Responsible for defining comprehensive and holistic requirements; from a business perspective to ensure addressing market/merchant needs, and cross-opportunities for Citi Retail partners.

+ Work with Project Delivery, IT product specialists, Operations and other key stakeholders to ensure proper integration with internal systems, definition of efficient operational processes etc.

+ Create and maintain product documentation for internal and external use - to support and sell capabilities.

+ Manage the Governance processes for the assigned Product(s); Establish baseline & best practices guidelines for product implementation, testing/certifications.

+ Organize and coordinate the market research; document results to create business case that supports proposal to develop new products or existing product enhancements.

+ Ensures compliance with applicable legal, IS and regulatory policies and practices.


+ Successful candidate will be self-driven, highly motivated, and comfortable interacting at various levels of organization all the way up to executive management; and external partners and vendors, with versatile styles

+ Experience in defining business/technical strategies & concepts; working with variety of business, technical, operational, marketing and legal/regulatory staff is preferred

+ Working knowledge of Retail merchants & payments market dynamics, products, solutions, and competitive climate

+ Able to manage multiple priorities with competing deadlines

+ Possess strong organization and planning skills with an ability to quickly adapt to change

+ Demonstrated ability to influence in a highly matrixed and rapidly changing environment

+ Continually learn and evolve to meet the needs of our partners and cardholders.

+ Ability to apply analytical processes, ingenuity and creativity to problem analysis and resolution of issues

+ Passionate about innovation and knowledgeable about evolving Retail & Financial space, Tools and Experiences

+ Consistently demonstrates clear and concise written and verbal communication

+ 5 - 7 years of experience in Marketing, Payments, Product development or Technology. Knowledge of credit card industry preferred.

+ Bachelors degree; Advanced Degree (MS or MBA) a plus

+ Familiarity with P&L's and other financial and analytic data a plus


**Job Family Group:**

Product Management and Development


**Job Family:**

Product Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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VP, Product Manager Merchant Products and Digital Payments

Elk Grove Village, IL 60007

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