2 days old


**Job Description:**

The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.


+ Manage professional teams and departments through delegation of tasks and responsibilities

+ Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements

+ Monitor the teams quality and efficiency of end results and manage all training and development needs of assigned personnel

+ Create and develop budget, policy formation and short-term resource planning

+ Manage occasionally complex and varied issues with significant departmental impact

+ Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function

+ Provide evaluative judgment based on analysis of information in complicated and unique situations

+ Ensure essential procedures are followed and contribute to the defining standards

+ Has the ability to operate with a limited level of direct supervision.

+ Can exercise independence of judgement and autonomy.

+ Acts as SME to senior stakeholders and /or other team members.

+ Ability to manage teams.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

**Functional Responsibilities:**

+ Assist Citi on KYC efforts in accordance to the Cards Support and Service Unit (CSSU) procedures

+ Manage a team of analysts performing KYC reviews

+ Scheduled & Unscheduled Reviews for Individual Client types across varied risk classes) including monitoring and tracking of KYC records, assisting with the development and execution of action plan for expiring records, and ensuring records are not past due.

+ Determining if the accounts are in scope.

+ Client Identification, Verification and Screening

+ Information such as customers address, employment (including employer), connectivity to PEP/SPF (Sanctions Screening), will be validated and confirmed. These will be validated based on existing information available or through approved third party sites. Based on the results, enhanced due diligence checks will be performed which include negative news and social media checks.

+ Send the requests to Outreach/RM for accounts where information is required to complete the review.

+ Ensure all information and documentation comply with local regulation and Citi standards

+ Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews.

+ Any suspicious product usage from AML perspective gets highlighted to senior management for further reviews promptly.

+ Ensure to maintain quality standards (90% and above) for the KYC reviews undertaken.

+ Ensure any tech issue/procedural clarifications gets reviewed and moved to issue management/procedures etc.

+ Ensure to get Quality Control (QC) review done on files prior to submission and respond/correct any discrepancies identified during QC reviews

+ Submit record for Business Approval once review is complete and respond/correct any discrepancies identified during BA reviews.

+ Act as a consultant to the business regarding process improvements

+ Ensures that the maker teams are up-to-date on procedural updates, tech issues, ICC/IPs etc.


+ 12 - 14 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)

+ Extensive knowledge of the Client Onboarding processes

+ Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements

+ Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products

+ Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

+ Proven organization and time management skills

+ Consistently demonstrates clear and concise written and verbal communication skills


+ Bachelors degree/University degree or equivalent experience

+ Masters degree preferred

**Additional Job Description**

+ **Shift Operations**

+ **US Day/India Night Shifts. Candidate will need to be flexible for rotational shifts 24/7. Any 5 working days as per business requirement**


**Job Family Group:**

Operations - Core


**Job Family:**

Operations Support


**Time Type:**


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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