1+ months

VP, Innovation Opportunity Champion

Queens, NY
  • Primary Location: United States,New York,Long Island City
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18029749


For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of todays modern financial infrastructurethis gives us a level of unmatched expertise in tackling the worlds most complex challenges and connecting across capabilities to enable lasting progress for our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Our culture is fueled by men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do whats right.

The Digital Client Experience (DCX) Team is the foremost customer advocate within the Global Consumer Bank at Citi. We harness the full power of our people, data, and resources to maximize prospect & customer engagement in support of our strategic priorities. Our global team is responsible for driving all aspects of customer experience, targeting and engagement across the franchise. We take a disciplined, data-driven approach to enhancing the customer experience across the full lifecycle, with digital and mobile as priority channels for acquisition, servicing and engagement.  We are focused on delivering sustained, long-term business benefit to the Global Consumer Bank by accelerating our progress towards being an industry-leading digital bank.

The Global Experience Transformation team within the Digital Client Experience group is directly responsible to drive transformational change to customer experience through the development and execution of our Customer Experience and Digital strategy. Our overarching goal is to listen directly to what our customers are saying and then identify and execute large strategic change programs, end to end, that will enhance their experience through pain point elimination, transforming existing experiences, and driving new innovation. In a rapidly changing digital environment, it is imperative that we remain apprised of emerging innovations and accelerating trends and position ourselves to be able to quickly identify and test ideas that may have the potential to deliver a truly remarkable and differentiated customer experience.

The VP, Innovation Opportunity Champion will have the following responsibilities:

  1. Driving the development and execution of an efficient and holistic process to keep the Digital Client Experience team apprised of the latest innovations and accelerating trends, both within the financial services and Fintech space as well as beyond.
  2. Leading the creation and implementation of a Solution Provider assessment and management strategy to enable rapid vetting of proposed solutions and potential startup collaborations.
  3. Enabling ideation opportunities by connecting internal partners from different lines of business and leading collaboration efforts to champion an open innovation strategy.
  4. Partnering closely with Citi Ventures, Fintech, and New Product Development teams to ensure a cohesive and aligned approach to the perpetual pipeline of innovative ideas and solution providers.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citis Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients and the publics trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.


  • 3-5 years professional experience, preferably in a strategy/innovation consulting or marketing analytics role.
  • Bachelors Degree required, MBA a plus.
  • Exceptional communication, interpersonal, and influencing skills.
  • Passion for technology and intellectually curious.
  • Highly self-motivated, proactive, responsive, and organized. 
  • Demonstrated ability to absorb new information quickly and interest in the rapidly changing Tech and Start-up space. 
  • Ability to make strategic prioritization and solution provider engagement decisions based on customer need and business opportunities. 
  • Must be a passionate advocate for the customer and a champion for change, willing to speak up and challenge the status quo in order to build a truly customer-centric organization and culture.
  • Demonstrated track record of partnership and collaboration among cross-functional teams. 
  • Ambition to drive toward continuous innovation and improvements. 
  • Ability to quickly adapt and maintain a flexible approach and resiliency in an agile environment


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VP, Innovation Opportunity Champion

Queens, NY

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