The Operations Service Delivery Manager will lead a team responsible for ensuring high quality services across all mutual fund product offerings provided by Global Fund Services. The incumbent will partner with technology, operations and product teams to own the overall delivery of services to our clients with focus on oversight and reporting. The incumbent will drive issue resolution, ensure proper execution on deliverables, communicate status updates and provide KPIs to senior management to ensure escalation and prioritization of client issues. The incumbent will be accountable for building and maintaining a network of partners throughout the CIB in order to promote client focus and drive overall service quality. To be successful, the candidate must have a strong sense of ownership and understanding of 40 act deliverables, and a working knowledge of accounting deliverables for Fund Accounting, Tax, Compliance and Financial Reporting services.
Keyword: card%20services