1+ months

Vice President, Markets Learning Relationship Manager

New York, NY
  • Primary Location: United States,New York,New York
  • Education: Bachelor's Degree
  • Job Function: Human Resources
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18024364


About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citis Mission and Value Propositionexplains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients and the publics trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
The Relationship Manager (RM), in partnership with the Senior Global Relationship Manager for Citi Global Markets, is responsible for all matters related to employee development, team improvement and organizational effectiveness for Citi Global Markets.
The Citi Global Markets vision for Learning is to develop a highly skilled Markets workforce through a best-in-class curriculum of training and development programs that is globally consistent and targeted to individual needs. To support this vision, the RM will partner with the Senior Relationship Manager and the broader Global Markets HR team and business stakeholders to positively influence and lead innovative change to the Learning culture across Global Markets. Furthermore, in this role the RM will be responsible for ensuring that Global Markets Learning is at the vanguard of learning trends at Citi and in the industry to support the future vision of Learning in Global Markets.
The RM must both work independently and partner closely with the team. The role includes, but is not limited to: analyzing needs, consulting on learning and development strategy, executing specific development initiatives / programs, and measuring the impact of the learning solutions. In close collaboration with the Senior Global Relationship Manager, the RM determines how to best meet the clients needs and priorities including engaging internal experts, external resources and the L&D team, as needed.
Key Responsibilities:
Engage Clients and Partners:
  • Along with the Senior Relationship Manager for Citi Global Markets Learning, the RM partners with the Global Markets business leadership team to ensure learning solutions and programs support business drivers and targets. The RM works with key Global Markets stakeholders to analyze organizational, team, and individual development needs; and designs, develops, and implements appropriate strategies and initiatives to address those needs.
  • Work closely with Global Markets HR Advisors to scope and support overall business HR strategy. Collaborate broadly with all Citi Learning colleagues, Human Resource Generalists, Compensation, Staffing & Recruiting, Talent Planning and Diversity on key initiatives related to Global Markets Learning.
  • Partner closely with the Learning Management System Relationship Manager to ensure that all Global Markets programs in the Learning Management System are properly administered.
  • Design a communication strategy and establish processes to provide regular and ongoing communication regarding all Global Markets Learning initiatives to the regional Learning teams.
Conduct Needs Analysis:
  • Undertake needs analysis, including all data gathering, research, and analysis of the data. Use varied instruments and techniques to support data gathering and research, such as interviewing, profiling, group process, surveys, analysis of existing data, etc.
Define Solutions:
  • Partner with the Senior RM to develop and execute learning and development strategy and solutions including: design, development, maintenance and marketing of Global Market curriculum (One Markets).
  • Identify most appropriate solutions to eliminate root causes of the organizational or individual performance issues. Facilitate discussions and negotiate with the client on implementing appropriate solutions. Navigating the internal L&D network to deploy best in class solutions in alignment with the broader organization.
Program Management and Administration:
  • Lead initiatives to continuously update and enhance existing programs taking into account new delivery methods and solutions. Establish sound maintenance plans to keep programs current with changing business needs, e-learning technology and business strategy.
  • Engage in the assessment and reengineering of existing programs, analysis of gaps and development of a platform that will provide training and development opportunities throughout various career stages and levels.
  • Create and systematize all reporting requirements for program nominations, enrollment and participation.
  • Responsible for developing and implementing consistent reporting and metrics to measure the effectiveness of training (i.e., strategies to measure return on investment). Partner with global colleagues responsible for Global Markets learning initiatives to support data gathering, analysis, problem identification, solution definition, and implementation.
Vendor Management:
  • Manage all vendor relationships, including:  program design, deployment coordination, direct relationships with key business stakeholders, procurement issues and payment.
  • Maintain ongoing dialogue with existing and new vendors in order to stay abreast of new offerings and learning trends.
Implement Solutions:
  • Implement comprehensive learning and development solutions in support of business issues. Implement consistent methods and metrics to measure the effectiveness of learning and development solutions.
  • Partner with key Global Markets stakeholders, the Learning Technology team and the Citi Innovation Lab to design a state-of-the-art online learning management interface for Global Markets. The RM is responsible for ensuring that the ICG Learning strategy and vision inform the system design and execution plan.



  • Learning and Development (or other relevant HR functional experience) in Financial Services industry and / or equivalent HR / Capital Markets related background  7-10 years.
  • Experience working across regions, cultures, geographies required.
  • Experience in large, matrixes and multinational organizations is preferred.
  • Breadth of experience in needs assessments, instructional design and delivery for multiple modalities (e.g., classroom, self-paced, virtual).
  • A proven record of managing external vendors through the end-to-end process of program delivery.
  • Bachelors degree required.
  • Sound understanding of Citi businesses, their business strategy, goals and objectives so as to engender high credibility.
  • Excellent advisory skills and able to ask the right questions so as to clearly understand the clients needs and issues.
  • Demonstrated experience in learning needs analysis, in addition to the diagnosis, analysis, design and implementation of learning and development solutions in a multi- geography context.
  • Demonstrated expertise in applying adult learning principles.
  • Solid understanding of L&D offerings in the local/regional/global, internal/external context, and the resultant judgment to know the most appropriate solution to offer the client.
  • Demonstrated experience managing budgets.
  • Experienced in the evaluation of L&D initiatives.
  • Strategic learning vendor solutions management.
  • Multi-year L&D experience - established learning professional having provided strategic learning support for large and complex organizations in the junior talent space. Proven track record of delivery and achievement.
  • Outstanding relationship & advisory skills so as to enable the development of productive and trusted relationships with business leaders, in addition to colleagues within HR and L&D regionally and globally, and relevant external partners.
  • Collaborative team player.
  • Strong communication and questioning skills.
  • Accountability and execution consistently operating at high standards of quality and accuracy within required timeframes. Ensures decisions are made, and outcomes delivered.
  • Analysis and decision making able to identify and understand the primary issues, problems and opportunities and develop appropriate solutions.
  • Self-starter positive, energetic and able to prioritize and act upon the important issues whilst keeping communication channels open to relevant stakeholders.
  • Highly organized and able to deliver against firm timelines.
  • Coach and develop others effective leadership of small team, whilst ensuring each team member is continually building upon their skills and capabilities.


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Vice President, Markets Learning Relationship Manager

New York, NY

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