7 days old

UX Writer - S/4 HANA Incubation Job

SAP
Newport Beach, CA 92663

Requisition ID: 252724
Work Area: Solution and Product Management
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

UX Writer, S/4 HANA Incubation

 

 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

 

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

 

EXPECTATIONS AND TASKS

 

When customers adopt the products of the SAP S/4 incubation, they see dramatic business results. To do so, a deep understanding of the existing business processes and sometimes tech landscape is needed. World-class documentation, consistent information (architecture) inside the app, and in-app guidance is essential to educate the IT admins, users, and stakeholders with our customers. This is where you come in.

Who were looking for:

  • You are fiercely passionate about understanding our customers and be able to speak to them the way they would like to be spoken to.
  • You are a customer-centric technical writer who is passionate about creating excellent documentation that solves customer problems before they happen.
    • Help establish, enable, and maintain a consistent voice for Eureka in the form of Traditional docu            websites and help portals, in-app guides and tutorials, videos, style guides, consistent nomenclature, playbooks, brand guidelines, etc.
    • Set and maintain standards regarding order, clarity, conciseness, style, and terminology across the company. Establish and communicate technical writing policies and practices.
  • Your middle name is consistency. You take on our information architecture, as well as the execution across our internal product documents and in-app screens & reviews
  • You create documentation that scales the support teams bandwidth and their ability to serve our customers.
  • In this role, you will influence tone, design, and customer experiences at Eureka with high impact and high visibility.
  • You are excited to collaborate across the organization to make customers have clear, accurate, accessible information on how to use Segment and integrate it into their business practices.
  • You love user feedback and are excited to identify and address gaps and errors in documentation.
    • Collaborate with Training and Customer Success colleagues to deliver a consistent user experience across learning content and technical support content.
  • You are customer centric. You build research-driven, empathetic experiences that delight users of all technical fluencies.
  • Leverage insights from analytics to grow Eurekas readership and improve the user experience through new content and optimizations.
  • Write both short and long form content, including customer stories, case studies, white papers, blogs, and more

 

Requirements:

  • Excellent written and oral communication skills.
  • 3+ years of technical writing for user-facing, production-level documentation ideally with a customer success and technical background. SaaS / web applications in the B2B space.
  • Excellent writing chops with the ability to tell a cohesive story across multiple touchpoints
  • Please include your portfolio with your application

 

Bonus points:

  • Familiarity with enterprise applications content writing
  • Familiarity with user guidance tools like WalkMe, as well as Mapping tools like DynoMapper
  • Familiarity with static site builders (Jekyll and similar) and Liquid template language

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: ERP, Writing, SAP, Product Manager, Technology, Creative, Research, Operations

Categories

Posted: 2020-05-21 Expires: 2020-06-27

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UX Writer - S/4 HANA Incubation Job

SAP
Newport Beach, CA 92663

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