16 days old

UX Researcher

Austin, TX 78701
As part of the Design Technology team, youll have the unique opportunity to be part of a transformational team that promotes new process innovation within AT&T, through modern practices of design and design thinking methods. The Design Technology team acts as a startup within AT&T. This highly talented team creates exceptional experiences and desirable products by uncovering the unmet needs of our customers as inspiration. In this high-paced, creative environment, we know that our people will make all the difference in our success.  We need energy, curiosity and a relentless interest in creating the best customer experience!

As a Staff UX Researcher, youll use your UX talents to research a diverse set of experiences and products for AT&T, both internal and consumer-facing. Youll conduct user research and use insights to advocate for customers, ensuring that their needs are properly understood and seriously considered by team members, business clients and product teams. Projects may range from websites and mobile apps to chatbots and internal tools.

  • Provide creative thought leadership by defining innovative solutions that solve complex business issues and provide great experiences for customers
  • Use storytelling, journey maps, storyboards, and prototypes to convey the vision, flow, and features of products being created
  • Collaborate with fellow UX designers, researchers, and other team members to generate ideas and get feedback on your ideas and work products
  • Successfully work with developers, project managers, and other internal teams to ensure accountability and move your solutions into production
  • Demonstrate an understanding of business objectives and how to balance them with design and user needs

Qualifications & Experience:

  • 1-3+ years of experience leading strategic planning and design delivery projects. 
  • MS or PhD in a human behavior-related field Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, Information Science or equivalent experience preferred
  • Knowledge and experience with applied qualitative research methods including generative, formative, and evaluative methods. e.g contextual inquiry, cognitive walkthroughs, ethnographic research, and persona/archetype development
  • Knowledge or expertise in one or more of the following is a plus: service design, design thinking methods and workshop facilitation, prototyping, and quantitative research methods
  • Well-versed in user-centered methodologies and design thinking, you design for consumer needs first and foremost

Application Requirements and Instructions

Please submit a resume, cover letter, and portfolio.

Ready to design your future at AT&T? Apply today.

Posted: 2019-08-07 Expires: 2019-09-22

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UX Researcher

Austin, TX 78701

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