1+ months

UX Designer

Capital One
San Francisco, CA 94103
201 Third Street (61049), United States of America, San Francisco, California

UX Designer

We are looking for a UX Designer with service design experience and a passion for solving complex problems. As a User Experience Designer on the Data Experience Design Team, we are passionate about human-centered design methods advocating for users needs and delivering experiences that will help transform how our associates work. In this role, youll be designing experiences for the platform and tools at the heart of our data ecosystem. You will work closely with Product and Tech partners to strategize, design, and develop associate-facing experiences that will integrate across our ecosystem. Your background in human-centered design will make you an advocate for our internal users as you iterate and test your concepts in a highly collaborative team environment.

The Design team at Capital One is at the forefront of enriching our customers digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If youre an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

**About the role:**

We seek someone who is human-centered in their approach to design and feels comfortable advocating for user needs. They are curious and demonstrate a passion for learning. They are capable of generating ideas and prototyping concepts that are anchored in research insights, subject knowledge, technology requirements, and business goals. They have an exuberant passion for the power of strategic design and an anything is possible mindset. They take pride in their work and yet they have a humble approach. They are able to contribute as a designer from end-to-end on projects, which means they are comfortable as researchers, data scientists, strategists, and designers. They employ design thinking methods to uncover insights that help inform design decisions. They are excellent communicators and feel comfortable presenting their design decisions in front of colleagues and stakeholders.

As a User Experience Designer on the Data.XD Design team, you will collaborate closely with your design team, as well as strategists, developers, system architects, product managers, and business stakeholders to strategize, design, and develop the internal platforms that are transforming how our associates work with data. Our goal is to free time, space, and doubt in the minds of our associates to allow them to deliver truly innovative experiences to our customers.

**A typical day in the life of a UX Designer at Capital One:**

+ Perform design research and create communication tools, such as journey maps, service blueprints, prototypes whatever tool is right for the task at hand

+ Collaborate with tech leads, product managers, developers, system architects, and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts

+ Build empathy and be an advocate for our customers through participation in human-centered research and design

+ Translate user needs, style guides, and requirements into elegant solutions for complex problems

+ Meet with and have collaborative conversations with people across the org who come at experience design from different angles--like Risk, AI, Brand, Developer Platform, Tools, and more

+ Leverage analytics tools to measure success, present opportunities, and support decision-making

+ Utilize Lean and Agile methodologies

+ Have Strong communication and must be able to present ideas confidently

+ Possess a strong understanding of or experience designing with and for data-driven products and services

+ Present research findings and design concepts to designers, product and tech partners

**Basic qualifications:**

+ At least 4 years of experience with User Experience design

+ At least 3 years of Service Design experience, or using Service Design methods and processes

+ At least 2 years of experience with design prototyping tools such as Figma or InVision

**Preferred qualifications:**

+ Experience planning and/or facilitating workshops with cross-functional teams

+ Experience working closely with developers and system architects

+ Professional experience with service design / strategic design

+ At least 2 years of experience with Data Visualization

+ At least 2 years of experience with visual design

+ At least 2 years of experience working with large Enterprise teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Posted: 2021-03-19 Expires: 2021-05-19

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UX Designer

Capital One
San Francisco, CA 94103

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