15 days old

UX Design Researcher

Capital One
Vienna, VA 22180
Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

UX Design Researcher

UX Design Researcher at Capital One

Were a team of passionate human-centered designers who are defining privacy by design to ensure customers can understand the what, how, and why of their data with easy to use tools. We work closest with our customer data to make ideal customer and associate experiences by translating complex data into something understandable, actionable and empowering in service of building customer trust.

Were looking for a Design Researcher to join the Enterprise Privacy by Design Team to set research strategy, research planning and conduct user research, by partnering with our Technical and Product teams to create ultra-powerful, ultra-helpful privacy experiences.


Because Privacy by Design is a differentiator in the marketplace, and were going all in.


  • Work with talented designers in a highly collaborative, supportive environment

  • Work as an integrated team with Product, Technology, and Business partners to define and solve problems

  • Use your innate curiosity to challenge assumptions and uncover new insights

  • Bring thoughtfulness and attention to detail to your work

  • Use your presentation skills to communicate and build influence with fellow designers and stakeholders

  • Collaborate with additional stakeholder groups to understand priorities and goals and make sure our work has the intended impact

  • Always be learning, be flexible and deliver amazing quality

  • Participate in all aspects of the design process to frame problems, define insights, create compelling visions, and make concepts and prototypes

  • Analyze complex problems to solve design challenges using human-centered approaches

  • Use customer research to inform your design thinking and target meaningful solutions

  • Perform design research and create communication tools, such as journey maps, service blueprints, prototypes whatever tool is right for the task at hand

  • Translate learnings and insights from research to define and participate in UX design work

  • Co-Create flows, sketches, wireframes, prototypes, and other design artifacts to define and communicate end-to-end user experiences

Basic Qualifications:

  • Masters degree or military experience

  • At least 4 years experience in UX Design Research

Preferred Qualifications:

  • 5+ years of experience with UI/UX Design

  • Experience with design thinking, human-centered design, design research, etc.

  • Experience designing for data-heavy experiences and/or complex enterprise systems

  • Excellent writer and communicator

  • Prototyping experience

  • Experience working in an Agile Environment

  • Experience in UX design and core service design methods and processes

  • Ability and desire to work in all phases of the design process (thinking and making)

  • Depth in at least one practice area (experience strategy, service design, interaction design, visual design, or design research) that sets you apart from the pack

  • A passion for creating new methods and practices

  • A collaborative nature with strong communication skills, sincerity, and a sense of humor in the face of ambiguous design challenges

  • Confidence and pride in your work, skills, experience, and expertise

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Posted: 2019-08-07 Expires: 2019-09-06

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UX Design Researcher

Capital One
Vienna, VA 22180

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