21 days old

User Operations Associate - Content Moderation

Yelp
Phoenix, AZ 85003
  • Job Code
    b553c2a6-9d98-460d-a8f8-baaf1cab06e5

Do you consider yourself a self-directed person? Are you comfortable articulating your opinions and backing them up? Yelps Content Moderation team evaluates reviews, photos, and other information about businesses to determine whether these posts meet our guidelines. By removing posts that are clouded with conflicts of interest, spam, and other abuse, we ensure that everyone who uses Yelp is finding helpful information about local businesses that will guide them to making informed decisions. We also coach the people impacted by our moderation decisions towards constructive participation on Yelp.

In this role, youll read the stories of many different people, and youll need to sympathize with their perspectives while maintaining the emotional distance and neutrality thats necessary to fairly adjudicate disputes. Youll also need to read between the lines of their stories and trust, but verify that they meet our standards skepticism is sometimes necessary to get to the right resolution.

Much of our work is self-directed, so youll need to be an effective manager of your own time to meet your weekly target of case resolutions, but also know when to escalate more complicated cases for discussion with your teammates. You should be comfortable and articulate when sharing your opinions (and backing them up), open to other opinions and constructive feedback, and ready to work as a team to build consensus. A unified approach to enforcement is one of the key ways we help to maintain the trust of Yelps community, and we value diverse opinions and experience on our team as much as in the reviews we evaluate.

Where You Come In:

  • You will moderate content (including reviews, photos and profiles) reported by users and business owners
  • You will apply team policies and guidelines and message users effectively regarding our decisions
  • You will provide feedback to managers on possible improvements of processes

What it Takes to Succeed:

  • You hold a BA/BS degree
  • You are enthusiastic about Yelps mission
  • You have at least 1 year of work experience or other related experience
  • You are a positive, team-oriented attitude even when focusing on your own work

What You'll Get:

  • Effective your first day: Full medical, vision, and dental
  • 15 days PTO and 11 paid holidays (per year)
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Access to fully stocked Yelp kitchens
  • Flexible spending account
  • Pre-tax commuter benefits
  • 401(k) retirement savings plan
  • Employee stock purchase plan




At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include Playing Well With Others and Authenticity.

Were proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
Posted: 2019-10-31 Expires: 2019-12-12

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User Operations Associate - Content Moderation

Yelp
Phoenix, AZ 85003

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