1+ months

TTS Global Head, Spring by Citi Solution Specialist-Director

New York, NY 10007

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that & enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Diversity is a key business imperative at all levels of the company and a source of strength at Citi. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Job Description

Position Objective (what is the main function of the job and reporting line):

Spring by Citi is a new business unit being launched in Citis Treasury and Trade Solutions (TTS), a business that processes over $4 trillion worth of payments daily. With banking licenses in over 90 countries and the industrys largest proprietary network, TTS continues to lead the way in offering the industry's most comprehensive range of digitally enabled treasury, trade. and liquidity management solutions.

Our strategic initiatives disrupt the status-quo by innovating new businesses that unlock the power of TTS for our clients. Our team of technology engineers, designers, product managers and salespeople collaborate to drive progress within global eCommerce. They create cutting-edge payments processing and settlement models, data analytics, and transformational platforms that help drive revenue and lower costs for our clients.

Spring by Citi is truly a game changer that will enable clients to securely accept a wide variety of digital consumer payments through a convenient online payment gateway with access to relevant payment options, including cards, eWallets and bank transfers.

Spring by Citi will support the end-to-end transaction lifecycle, including embedded FX, enhanced reconciliation and reporting. Our goal is simple: help customer-centric institutions build seamless experiences that increase sales conversion while mitigating risk. To that end, Spring by Citi brings together varying objectives of corporate treasury, payments and the business, delivering value to each part of their organization. The solution will be integrated with wider cash management needs, giving clients single window access to a globally consistent proposition.

As the Global Head & Curator of the Solution Specialist team for Spring by Citi, you will explore complex needs, design tailored solutions, and create value for Citis globally diverse institutional client base. You will oversee the development of a new team that will collaborate across the organization to drive client consultations, bring solutions to life, and shape product strategy. The team will be responsible for designing frictionless payment experiences for consumers, so merchants can optimize their business operations and drive growth.

Key Responsibilities (describe the main activities the jobholder will perform):

In this role youll be responsible for:

  • Leading discussions with prospective clients, serving as the internal and external expert
  • Leading client discovery, solutioning, onboarding, integration, and optimization activities
  • Empathizing with merchant needs and understanding eCommerce buying behavior
  • Collaborating with sales, marketing, product, implementations and other partners to win deals
  • Communicating client feedback to shape product strategy and roadmap
  • Recruiting, training and leading a high-performance team of solution specialists
  • Inspiring team members and promoting individual development and career growth

Development Value (what opportunities to develop can the job offer a prospective candidate):

The payments landscape is evolving at an unprecedented rate. Help us build the future of payments alongside top leaders who thrive on tackling fresh challenges and welcome fresh perspectives. This new role presents a highly visible platform to use your skills and knowledge to make a direct impact on helping clients create a frictionless payments experience for their customers. You will work with the worlds leading companies and be front and center in developing a world-class business with limitless opportunities. The role will bring together and commercialize Citis existing client relationships and extensive global network with the new-age consumer payments proposition

You will be a pivotal player in the launch of Spring by Cititm, developing the long-term solutioning strategy for a growing business. You will cultivate a team of talented people who are natural communicators, tech-savvy, champions of progress, and embrace change. You will experience the power of Citis network by gaining global exposure and interacting with specialists having on-the-ground expertise across our 90+-country footprint. You will be a part of an institution that works every day to help clients meet the worlds toughest challenges and embrace its greatest opportunities.

Job Qualifications

Knowledge Experience (what knowledge/experience of the role or the industry does the individual need, e.g. relevant work experience, industry and/or product knowledge):

  • At least 10 years work experience in consumer payments industry, with understanding of payment gateway technology, APIs, card acquiring, eWallets, the global payments landscape and the surrounding ecosystems
  • Experience and understanding of merchants current and evolving consumer payment needs
  • Appreciation and understanding of evolving consumer payments landscape
  • Payments expertise with ability to design innovative and tailored solutions for clients complex consumer payments needs
  • Experience building and leading product sales specialist organizations across geographies
  • Understanding of payments risk dynamics and compliance risk management globally

Skills (what specific technical skills does the individual need and at what level, e.g. specific IT/spreadsheet/analytical/modeling skills)

  • Precise articulation of merchant needs with a talent for communicating complex ideas and concepts in a concise manner
  • Understanding of emerging trading behavior, payments landscape and terminology
  • Understanding of emerging payments trends and empathy for consumer experience
  • Extreme attention to detail and interest in operating in a multifaceted, fast-paced environment

Competencies (what competency skills sets does the individual need, e.g. organization skills, planning, resilience, motivation, teamwork, verbal communication, etc.)

  • Client-centric mindset
  • Excellent, confident communication skills, both written and verbal
  • Experienced presenter
  • Creative and curious thinker with a hunger for knowledge
  • High energy, passionate and dynamic self-starter
  • Strong analytical skills
  • Pragmatic and motivated result-oriented approach

Qualifications (what academic/professional qualifications/ registrations does the individual need if relevant)

  • Relevant undergraduate degree; MBA a plus


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US


Time Type :


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ('Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the 'EEO is the Law' poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.


Posted: 2020-06-01 Expires: 2020-07-31

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TTS Global Head, Spring by Citi Solution Specialist-Director

New York, NY 10007

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