18 days old

Transfusion Ambassador

Abbott
İstanbul, İstanbul 34303

Primary Objective of Position

  • The Transfusion Ambassador is responsible for performing service delivery and inventory management for Prism, Alinity and ARCHITECT Transfusion customers and any other systems that are part of an Abbott Solution and driving expansion of transfusion accounts.
  • Be the representative of Abbott and the Abbott Transfusion Medicine Division brand to the customer.  The Transfusion Ambassador operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion, deliver first line support and technical troubleshooting to minimize overall cost to serve.
  • Act as trusted partner to existing customers. Build promoters and achieve targeted retention rate. Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability).

    Major Accountabilities

    • First line servicing activities for Abbott Alinity s, Alinity i and  and ARCHITECT products.
    • Drive value expansion by managing and closing service sales opportunities.
    • Be part of selling team to manage contract renewals.
    • Assist sales specialists with regular customer business reviews.
    • Conduct service support and reliability review on site level.
    • Inventory Management - ensure that inventories match with donations.
    • Order Management - track order / standing order schedules.
    • Provide Pro-Care implementation (inc. Preventive Maintenance) and expertise.
    • Be part of expert network for Europe.
    • Pro-active monitoring of transfusion instruments in case this is implemented for assigned customers.
    • Provide application expertise / support.
    • Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement, Area sales, margin goals and agreed win rate and retention rate.

      Education

      • Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

        Background

        • Minimum of 5 years track record in the diagnostic industry with an emphasis performing service delivery and inventory management.
        • Proven track record in a similar position supported by management and customer references.
        • Successful engagement with customers, specifically diagnostics or medical sector customers.
        • Excellent product and industry knowledge.
        • Strong understanding of key stakeholders and customer dynamics.
        • Strong solution selling and relationship building skills.
        • Excellent communication skills.
        • Ability to identify and drive resolution of issues.
        • Driving licence
        • Strong experience in use of analytical tools and software.
        • Excelent Language skills in English and Persian language is an asset.

          ","title":"Transfusion AmbassadorDivision: ATM Transfusion
          Travel: Yes, 75 % of the Time
          Medical Surveillance: Not Applicable
          Significant Work Activities: Not Applicable

Categories

Posted: 2019-11-22 Expires: 2019-12-27

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Transfusion Ambassador

Abbott
İstanbul, İstanbul 34303

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