14 days old

Transformation Manager - Consultant

Jersey City, NJ 07308
The individual will work in the Global Technology Transformation team within the Citi Treasury & Trade Solutions (TTS) Function. The team is responsible for defining Operations future business strategy, creating Target Operating Models to define how Operations will operate in the future, utilizing Data insights and Lean to drive transformation and change, partnering with Technology to deliver change, and continually measuring Operations overall performance via metrics.

Specifically, the individual will be supporting the Ops of the Future pillar assisting in utilizing Target Operating Model design to define the strategic state for operations, and the products and processes within. In this role, the individual will:

+ help design and develop best in class operations frameworks and the underlying capabilities within specific processes, products and broadly across operations including organizational design, ways of working, processes, location strategy, data & technology strategy, etc.

+ research and draw insights from peer benchmarking, industry trends and stakeholder insights

+ lead initiatives to baseline the current operating models by conducting deep dive reviews with subject matter experts, key stakeholders, and business leaders

+ identify key pain points, root causes, and internal constraints across the various elements of the operating model, and derive solutions to mitigate them

+ utilize a client centric and Design Thinking approach to create personas, journey maps, etc to draw forth client sentiments and expectations

Collectively, this will require strong collaboration and engagement with internal partners across Operations, Technology, Product, Sales, Risk Management, and various other functions.

**Specialized Skills:**

The ideal candidate should possess the following:

+ an eagerness to learn the Treasury and Trade services business within Citi including the current operating models

+ be a change-agent to effectively assess, recommend, design and implement target state models and underlying enhancements

+ a self-starter with an ability to thrive in a fast-paced environment

+ ability to effectively collaborate across different levels in the organization and across functions eager to deliver impact

+ a critical thinker and problem solver, dissecting complex issues into manageable components for resolution

+ a keen attention to detail

+ previous experience utilizing Design Thinking and Target Operating Model design to transform processes, functions, and organizations

+ existing knowledge of Trade, Payments and Receivables, Liquidity, and Commercial cards products and service offerings

+ Lean/Six sigma training/way of thinking


+ Bachelors degree in business or related fields; advanced degree is a plus

+ 4+ years of experience in Transformation, preferably with prior exposure to:

+ Treasury products (e.g. Trade, Liquidity, Payments and Receivables)

+ Financial services industry

+ Target operating model design

+ Lean, six sigma, or other transformation certification a plus

+ Strong quantitative and presentation skills, with attention to detail and advanced knowledge of Microsoft Excel and Power Point

+ Highly organized and structured

+ Excellent project management, interpersonal, and communication skills

+ Willingness to take ownership and execute on deliverables

+ Executive level communication skills


**Job Family Group:**

Project and Program Management


**Job Family:**

Project Management


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Transformation Manager - Consultant

Jersey City, NJ 07308

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