6 days old

Transaction Capture Rep 3- Middle Office (Buffalo, NY)

Getzville, NY 14068
The Client Service Intmd Associate is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.


+ Leverages expert business, industry, and operational knowledge in addition to frequent client interaction to identify value added products and client solutions for cross-sell opportunities.

+ Provides input and decisions on Cash Management and Liability by consulting on policy compliance, operational constraints and service performance risk

+ Responsible for the integrity of account opening / on-boarding activities and documentation, specifically for Regulatory, Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance and to ensure timeliness of account setup and data quality

+ Ensures legal, regulatory and operational control requirements are maintained across their assigned diverse complex customer base on an ongoing basis

+ Performs Management Control Assessment (MCA) testing to ensure dynamic controls.

+ Leverages customer feedback and industry experience, Intermediate CSRs provide advanced consultative support regarding product terms and conditions and needed competitive market enhancements.

+ Provides guidance on the direction and development of organization wide process improvement programs.

+ Provides leadership on taskforces whose mission is to achieve our goal of bringing service to the next level

+ Help to identify the source/cause of significant customer issues so that they can be eliminated

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


+ 0-2 years relevant experience

+ Comprehensive execution of this position requires on-going judgment and subject matter expertise to ensure compliance is maintained within Global Banking Policy, Anti-Money Laundering and Know Your Customer requirements


+ Bachelors/University degree or equivalent experience


**Job Family Group:**

Commercial and Business Sales


**Job Family:**

Client Service


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Transaction Capture Rep 3- Middle Office (Buffalo, NY)

Getzville, NY 14068

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