2 days old

Telesales Quality Control

Citigroup
Jakarta
The Sales Support Analyst is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to assist in providing a full range of support services to sales people and client segments.


**Responsibilities:**


+ Provide sales and service assistance to Relationship Managers in serving consolidated banking customers

+ Enure that all service queries are resolved timely

+ Resolve sales problems by identifying and selecting solutions from acquired technical experience and precedent

+ Deliver quality service to customers and refer potential customers to Relationship Managers

+ Assist in meeting overall branch sales and service goals

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


**Qualifications:**


+ Relevant experience preferred

+ Customer service experience preferred

+ Working knowledge of related industry practices and standards

+ Consistently demonstrates clear and concise written and verbal communication


**Education:**


+ Bachelors degree/University degree or equivalent experience


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Monitor to ensure the completeness/quality of call monitoring result in QC system (TCOMS)

Monitor to ensure the sales operation process end to end is done properly

Establish provide report / data tracking in QC system (TCOMS)

Provide coaching / update to telesales and operation` team related to quality issue

Ensure finding & punishment for TSO are applied properly and follow the desktop

Conduct monthly meeting with Telesales team to brief quality performance & updates


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**Job Family Group:**


Consumer Sales

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**Job Family:**


Consumer Sales Support

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Telesales Quality Control

Citigroup
Jakarta

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