24 days old

Telemedicine Spec Bilingual Spanish-RN

Kaiser Permanente
San Diego, CA 92121

No inforamation available at this time.

Essential Responsibilities:
  • Handles continuous inbound telephone volume.
  • Assesses and triages patients via telephone, follows.
  • Nursing protocols, identifies patient needs and appropriately advises physician of unusual circumstances/abnormal conditions.
  • Collects data related to health history, using interviewing, questioning and listening skills, and utilizes a computer system to identify pertinent information.
  • Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development.
  • Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting with a Call Center physician.
  • Performs patient call-backs.
  • Effectively uses computers and other technology systems to record pertinent and provider data, interactions, interventions and outcomes.
  • Acts as a patient advocate; promotes patient self-efficacy through preventative and health promotion information.
  • Demonstrates an awareness of and sensitivity to patient/family rights.
  • Handles inquiries and complaints pursuant to procedure.
  • Adheres to legal and ethical requirements and company policies and procedures.
  • Supports and demonstrates Kaiser Permanente's/Call Centers customer service philosophy and manages calls in a professional, systematic and organized manner.
  • Functions as a team member to achieve Call Center goals and objectives.
  • Maintains professionalism at all times.
  • Performs other duties as required.
  • Categories

    Posted: 2019-10-18 Expires: 2019-12-11

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    Telemedicine Spec Bilingual Spanish-RN

    Kaiser Permanente
    San Diego, CA 92121

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