11 days old

Technical Support Representative-SYS.Storage Systems (24x7)

Multiple Cities, Multiple
  • Job Code
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services as required by the client. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
As a Technical Support Representative you will perform specific Remote Technical Support Representative Role for SYS.Storage Systems to cover rotated out of hours and call-out. Primarily supporting clients with Data Privacy restrictions.

As A TSR we are seeking skills and experience with;
  • Lenovo ThinkServer
  • IBM xSeries / system X
  • HP Intel Server Class
  • HP C7000 chassis and blades
  • HP Superdome Unix class
Access to:
  • Ecurep
  • multiple RCMS instance
  • Retain / CallCenter (CC)
  • Salesforce
  • OCPM
  • Lenovo Customer Care site
Ability to read and understand:
  • Lenovo OneCLI
  • HP ADU
  • HP OA Show All log
  • HP Advanced Survey
  • HP IML
Process for Raising escalation cases:
  • Ordering parts from correct vendors

This is for a 12 month contract.

Required Professional and Technical Expertise
  • Effective communication skills at all levels
  • Creative and analytical problem solving skills
  • To work unsupervised to meet deadline

Preferred Professional and Technical Expertise
  • Previous experience in a similar role
  • Effective at planning and prioritising work to make best use of resources available.
  • Show high attention to detail when making decisions.
  • Able to work as part of a team player
  • Ability to identify root causes of problems

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-08-06 Expires: 2019-09-05

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Technical Support Representative-SYS.Storage Systems (24x7)

Multiple Cities, Multiple

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