16 days old

Technical Support Representative

CVS Caremark
Smithfield, RI 02917
**Job Description**

This Technical Support Representative is a critical business position supporting the successful operations of nearly 10,000 stores, pharmacies and clinics. They are the first point of contact for all store IT, including any application or hardware support questions and issues. They must analyze and diagnose issues and offer a prompt response and resolution within the required Service Levels. This individual must operate with minimal supervision and is expected to make independent decisions as business needs require. The Technical Support Representative must deliver outstanding customer service in a timely and efficient manner.


**Required Qualifications**

1 to 2 years of call center phone experience

Technical certification or 2 years of equivalent work/life experience

Must possess the technical aptitude to diagnosis/troubleshoot and resolve critical business IT issues

Ability to document clear and concise problem tickets accurately depicting the scope of the issue and outcome.

Advanced analytical and problem solving skills

Strong interpersonal skills in responding to different levels within the organization

Ability to communicate directly with non-technical audiences on system use

Adapt quickly to new technologies and changing business requirements

Thrives in a high stress environment and exhibits poise in all situations

Self-directed

Ability to multi-task through multiple proprietary tools with exceptional efficiency

Collaborates well in team environment.

Advocates for the customer

Ability to complete all required training programs

Ability to work in flexible schedule environment to support the hours of operation (24/7/365)

Candidate must work one weekend shift a week


**Preferred Qualifications**

College degree preferred

Bi-Lingual

Knowledge of Lean Six Sigma


**Education**

High school diploma or GED.


**Business Overview**

**Its a new day in health care.**


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nations premier health innovation company. Through our health services, insurance plans and community pharmacists, were pioneering a bold new approach to total health. As a CVS Health colleague, youll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Posted: 2019-10-31 Expires: 2019-11-30

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Technical Support Representative

CVS Caremark
Smithfield, RI 02917

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