1+ months

Technical Support Engineer-Technical Operations Test Engineer

North Reading, MA 01864


Is your passion inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work affects the bigger picture? Answer yes to any of these and you will fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply innovative advances in robotics and software to solve real-world challenges that will transform our customers€™ experiences in ways we cannot even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

The Amazon Robotics (AR) Technical Operations Test Engineering group develops and oversees testing of high-quality robotics using advanced automated solutions. It€™s a fast-paced operation that works cross-functionally with teams across Amazon globally, and embraces multi-talented, hardworking, technology driven individuals. In this role you will be responsible for supporting, troubleshooting, and improving the computer framework and supporting systems that control the advanced manufacturing test solutions employed to test the robots that Amazon Robotics manufacturers.

We are seeking a talented and motivated Technical Support Engineer with a proven track record of supporting manufacturing test and/or equipment. This role will report to the Manager of Manufacturing Test Engineering.

Job Responsibilities:
· Maintain and troubleshoot the computers and electrical subsystems in advanced automated test equipment.
· Develop and maintain preventative computer maintenance procedures, including backups, quick installs and patching.
· Detect and resolve issues through the proactive use of monitoring systems and alerts.
· Write scripts in Microsoft PowerShell or Python to perform PC based maintenance, increase efficiency and automate manual computer tasks.
· Assist in root cause failure analysis.
· Debug and analyze wired and wireless networking issues.
· Maintain and promote safe operations by exhibiting safe work and Lock Out Tag Out (LOTO).
· Communicate (in writing and verbally) with Technicians to Engineers to solve problems.
· Use basic hand tools to replace and repair electro-mechanical assemblies.


· BS in Engineering, Computer Science or related field.
· 3+ years of experience in support or maintenance of PC and Linux based equipment. With experience writing and using Python, PowerShell or equivalent scripts.
· Solid working knowledge of basic hand tools including digital multi-meter and computer network troubleshooting tools to assist in PC or embedded computer triage and repair.
· Ability to work independently with limited supervision.
· Ability to manage multiple high-priority tasks simultaneously.
· Ability to trace errors on a computer to specific connected subsystem.
· Knowledge and/or working experience with networking and wireless computer systems.


· Knowledge of one or more high level programming languages.
· Experience writing and using Labview/Teststand, Python or equivalent test programs or User Interfaces.
· Experience troubleshooting Programmable Logic Controller (PLC) hardware.
· Ability to read and follow cabinet level electrical drawings.


Posted: 2020-10-23 Expires: 2020-12-06

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Technical Support Engineer-Technical Operations Test Engineer

North Reading, MA 01864

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