6 days old

Technical Service Coordinator

Danaher
Maurens-Scopont, Occitanie 81470

POSITION SUMMARY:
This role will be responsible for sustaining customer satisfaction through a high quality of service administration within our direct & distributor markets in Europe (Back office management: order management, logistics, invoicing) and follow up of all requests linked to Technical Service.


ESSENTIAL JOB RESPONSIBILITIES:
€¢ Enter and manage service requests linked to instrumentation into the service management€™s software
€¢ Manage service requests from quotation to delivery and customer satisfaction
€¢ Manage invoicing, issue of credit notes and return of goods
€¢ Monitor and update the database of installed systems, notably with service or calibration reports
€¢ Provide activation codes for calibration to customers
€¢ Field Engineer dispatch
€¢ Achieve specific targets/metrics assigned from either a personal or team objective perspective
€¢ Ensure good cross service€™s communication & interaction
€¢ Lead continuous improvement of processes
€¢ Follow up of KPIs
€¢ High school degree (or equivalent experience) with 1-2 years of relevant work experience
€¢ Fluent in English AND German OR Russian OR Italian
€¢ International trade rules & logistic knowledge (incoterm, custom€¦)
Other: 
€¢ Good management of priorities
€¢ Thorough and methodical
€¢ Process oriented
€¢ Comfortable with ERP use
€¢ SAP management will be an advantage within our direct & Distributor market in Europe

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The €œEEO is the Law€ poster is available here.","industry":"Biotechnology

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Posted: 2020-05-21 Expires: 2020-06-20

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Technical Service Coordinator

Danaher
Maurens-Scopont, Occitanie 81470

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