1+ months

Technical Lead - Unified Communications

Tempe, AZ 85281

Join a team recognized for leadership, innovation and diversity

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn€™t just about developing cool things. That€™s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?


The Technical Lead will review, analyze and evaluate product to improve the user user needs. Document requirements, define scope, objectives and formulate systems to parallel overall Digital Marketing strategies globally. Report to the Unified Communications and Collaboration Leader and be assigned within Enterprise IT Organization.  The Technical Lead will need to have a keen sense of business and what it takes to move it forward. Must manage the cross-functional aspects of Office 365 Skype for Business & Microsoft Teams and will have the opportunity to transform the way people work in the Enterprise.  Act as the primary point of contact Microsoft Teams/Skype and unified communications Technology discussions and activities.  Own continuous improvement and evolution customer success factors. This position is critical to the evolution of Honeywell and Enterprise IT to a connected and contemporary Organization and will have an opportunity to help shape the future of the Company.


  • Act as a technical advisor with businesses and work seamlessly with internal teams, supplier partners, end-users, and solution providers to ensure processes and tools are in place and/or are followed to meet business needs and support the environment. 
  • Responsible for developing customer relationships that promote retention and loyalty. Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
  • Accelerate customer adoption of Microsoft Teams/Skype, Office 365 product portfolio through technical enablement, usage training, and project planning.
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
  • Analyze business processes, and assess business needs to assist with the development and deployment of voice services and solutions.  
  • Provide compliance and support for regulation-controlled systems.  
  • Mentor different team members in areas of expertise. 
  • Establish and manage the early adopter network and also drive adoption of unified collaboration services like Skype for Business, Microsoft Teams, etc.
  • Establish new Services architecture based on new offering
  • Act as the SPOC for cross-workload activities
  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
  • Construct workflow charts and diagrams; studying system capabilities; writing specifications
  • Improve systems by studying current practices; designing modifications
  • Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
  • Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
  • Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required and presents findings of studies to client committees
  • Perform daily, weekly and monthly reviews and analyses of current processes using Digital Marketing metrics and reports to drive service adoption
  • Review a variety of areas including operations, purchasing, inventory, distribution and facilities
  • Understand and communicate the financial and operational impact of any changes
  • Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
  • Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
  • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues



    • Bachelors degree
    • Minimum 5 years of IT systems experience
    • 1 year of experience with ServiceNow or another similar formal Service Management platform and/or methodology and Dashboard creation and optimizations  change 


      WE VALUE 

      • Strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
      • Proven expertise working with the executive level in client environments, as well as with procurement and business owners
      • ITIL/CSM Certifications preferred
      • Strong customer-focus mindset
      • Excellent communication skills
      • Ability to deliver on challenging commitments
      • Self-motivated
      • Ability to work flexible hours to support our global environment
      • Very strong customer focus
      • Interpersonal and communication skills
      • Effective in fast decision-making, problem solving and influencing others
      • Agile experience and/or Certification preferred
      • Self-learner, able earn new concepts easily and quickly
      • Self-starter, able to work with limited supervision and be able to work well with others 
      • Capacity to challenge the product offering and costs
      • Take initiatives and continuously investigate ways to improve 
      • Experience trouble shooting and problem resolution skills in working with complex networks
      • Strong data analytical skills 
      • Team player working in an international, virtual, distributed and multi-culture team
      • Possesses a record of execution against aggressive timelines
      • Creative paradigm-breaker capable of delivering contemporary and emerging network solutions 
      • Consistent and disciplined approach to support global corporations  
      • Ability to deliver on challenging commitments  

        Additional Information
        • JOB ID: req233978
        • Category: Information Technology
        • Location: 1300 W Warner Rd.,Tempe,Arizona,85284,United States
        • Exempt