1+ months
2018-04-132018-07-20

Technical Implementation Specialist Lead - Informatics (Houston or Dallas, TX)

Abbott
United States

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Primary Objective of Position:

The Informatics Technical Specialist (ITS) Lead primary job function is to serve as the subject matter expert for the installation,integration,verification,and support of ADD’s informatics solution,including but not limited to AMS, BIS, IMS, Alinity PRO, etc. This position will utilize,develop,and implement informatics installation strategies for the most complex and largest customer base such as key strategic customers and national/regional health systems. The implementation strategy includes pre-implementation planning and preparation,software installation,connectivity,verification testing,customer training,and technical support. Activities may be performed by phone or on site and requires coordination with Abbott project managers and customer LIS,IT,and laboratory staff. Many projects must be managed concurrently. Serve as technical expert and the communication link to global support for field service organization and customers where advanced support as needed. Initiate and implement competitive comparisons to support business strategy as appropriate. Builds and maintains effective long term relationships with internal and external customers. Manages and supports sales objective and customer satisfaction to grow the business.

This position will apply their advanced technical IT and networking knowledge to analyze user needs,gather customer requirements,design an integrated,scalable,and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers.

The Lead ITS position will have enhanced responsibilities in leading the most complex and complicated implementations such as the informatics installation at the Automation site for the largest customers and stand alone integrations consisting of multiple site location solutions across health systems.

Serve as the informatics technical expert for the field service organization to provide enhanced support as need to address customer needs.

As the technical expert this role will serve as the communication link between the field service organization and direct customers to the global support organization where necessary.

Success in this position will depend on strong leadership and forming effective partnerships with external customers, managing ITS team members, internal sales and support organizations and the Global support organization.

The Lead ITS position will report to the Area - Customer Service Manager position.

The Lead ITS must have strong communication and presentation skills with the ability to effectively communicate with both the very IT technical individuals and the individuals across a multitude of organizational tiers without a technical background.

Position requires the ability to apply advanced strategic thinking/logic to develop customized informatics solutions based on the unique needs and circumstances of each customer.

This assignment requires regular travel to customer sites for intensive installation & consulting projects,presentations,and escalation level support.

Travel greater than =>50% should be expected.
 

Requirement and work experience:

Bachelor degree required with preferred areas in computer science,information systems,medical technology,or related field. Candidates must demonstrate strong knowledge of general networking,server technologies/ services,workstation/desktop technology,internet
Job Family: Field Services
Division: ADD Diagnostics
Additional Location: United States - Texas - Houston
Travel: Yes, 50 % of the Time
Medical Surveillance: No
Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

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Technical Implementation Specialist Lead - Informatics (Houston or Dallas, TX)

Abbott
United States

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Technical Implementation Specialist Lead - Informatics (Houston or Dallas, TX)

Abbott

US

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