1+ months

Technical Account Manager

Accenture
San Jose, CA 95115

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Location: San Jose,CA

Day-to-day responsibilities may include, but are not limited to:


The Technical Account Manager role for Shopping Actions will be a self-starter who will help to coordinate end to end integration with our retail partners from onboarding to optimization, and devise solutions to streamline and scale partner engagements. This includes managing project schedules, identifying risks, and clearly communicating status and goals to our partners and project stakeholders.


Provide high touch account management with strategic partners for partner education, technical troubleshooting, and support within defined service level agreements
Manage communication of progress/status within the core team and external teams to ensure smooth integration during product and feature launches
Work with Partner Technology Managers and Product Managers to define and prioritize new tools and product feature requests required to improve Operations team processes and performance
Work with external partners, business development, analysts, and engineers to manage merchant ongoing support, and inventory programs and processes
Evaluate merchant configurations to identify root cause of problems and bring the technical knowledge to resolve issues
Analyze performance data to support merchants in optimizing their Shopping Actions integration



Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Location: San Jose,CA

Day-to-day responsibilities may include, but are not limited to:


The Technical Account Manager role for Shopping Actions will be a self-starter who will help to coordinate end to end integration with our retail partners from onboarding to optimization, and devise solutions to streamline and scale partner engagements. This includes managing project schedules, identifying risks, and clearly communicating status and goals to our partners and project stakeholders.


Provide high touch account management with strategic partners for partner education, technical troubleshooting, and support within defined service level agreements
Manage communication of progress/status within the core team and external teams to ensure smooth integration during product and feature launches
Work with Partner Technology Managers and Product Managers to define and prioritize new tools and product feature requests required to improve Operations team processes and performance
Work with external partners, business development, analysts, and engineers to manage merchant ongoing support, and inventory programs and processes
Evaluate merchant configurations to identify root cause of problems and bring the technical knowledge to resolve issues
Analyze performance data to support merchants in optimizing their Shopping Actions integration
Basic Qualifications

BA/BS degree (in lieu of degree, 4 years relevant work experience)
Ability to work independently and proactively identify problems / solutions in ambiguous / evolving work environments
Strong technical problem solving skills
External customer or partner support experience
Strong organizational, project management, and analytical skills
Excellent oral/written communication and interpersonal skills


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.




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Posted: 2020-01-13 Expires: 2020-03-11

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Technical Account Manager

Accenture
San Jose, CA 95115

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