1+ months
2018-06-202018-08-19

Systems Engineering Manager

American Express
New York, NY 10176
The Global Digital Acquisition organization within Mobile & Web Engineering is looking for an engineering manager to help lead our Platform Excellence engineering team. We build and operate a software platform that powers web experiences used by millions of people around the world. This position will report to the Director of Platform Excellence. In this role, you will use your extensive knowledge of distributed and data systems and the people who build them to lead a team in delivering a variety of technical capabilities for internal and external users. You and your team will create APIs, microservices, databases and data pipelines that collaborate to enable digital acquisition user experiences. You will be accountable for ensuring that your teams are configured to deliver on their product roadmaps and that they operate their software in a manner that ensures the best possible customer experience. *If you were to join our team, these are the kinds of things you'd do:* * Work with product owners to define requirements for new features, build product roadmaps and plan increments of work * Research relevant technologies and form a point of view on the technologies and architectural approaches we take to distributed systems and the platform's data layer * Whiteboard and socialize changes to APIs and system designs in collaboration with architects, tech leads and team members * Provide support to operations teams to troubleshoot and resolve production issues * Recognize and solve for inefficiencies in our development process * Find opportunities to educate and learn from other mobile & web engineering teams * Meet regularly with team members to provide feedback on employee performance and coaching for difficult situations * Help engineers develop and execute a personal career development plan * Mentor engineers in skills development * Plan process and technology improvement projects and influence other managers and delivery team leads to collaborate on execution * Assist the director to design and execute the PX hiring plan, including sourcing, screening, and interviewing * Align group-wide priorities with other PX managers *Requirements for this position:* * Several years of serving in either an engineering management or technical lead role * Deep technical skills in the distributed systems and/or data processing domains that ensure your credibility with the engineers you'll be managing * Exceptional written and verbal communication skills - able to explain technical concepts to product managers and business people in ways that are meaningful to them * Experience building development plans for engineering teams in the presence of resource constraints and demanding stakeholders * Highly organized and able to multitask effectively * Able to weigh several, often conflicting constraints and make rapid decisions in a high-pressure environment * A thorough understanding of how the web works and modern web application architectures *Also critical to your success:* * Finding joy in mentoring others and helping them grow in their careers * The insight to notice problems in how we work, and the initiative to fix them * The ability to see and to understand the larger context in which your team works and to craft solutions within that context * Adaptability to changes in product requirements, organizational structures and business conditions * A strong belief in your personal responsibility for ensuring quality craftsmanship * An open, collaborative spirit *Bonus points:* * Undergraduate or postgraduate degree in computer science, engineering or similar discipline * Experience in a fast-paced startup environment * Demonstrated public speaking and/or technical publishing experience * Significant open source contribution * Significant industry community involvement Why American Express Talk to our people and youll find out what were really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions youll hear. Its our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If youre ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job** *Technology* **Title:** *Systems Engineering Manager* **Location:** *New York-New York* **Requisition ID:** *18008466*

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Systems Engineering Manager

American Express
New York, NY 10176

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