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10 days old
Systems Engineer I, Infrastructure DNS Support
Amazon.com
Seattle, WA 98104
DESCRIPTION
Job summary
Are you ready to build, deploy and support a Tier 0 service for one of the largest e-commerce and cloud platform companies in the world? Millions of customers and developers rely on the online retail, storage, compute, and virtualized services of Amazon.com (http://amazon.com/) (http://amazon.com/) and Amazon Web Services (AWS). We run at a massive, and ever-growing scale. Our customers expect the highest quality of service. We rapidly integrate new technologies into our customer offerings as we expand and our success depends on the world-class network infrastructure backed by our engineers.
We build and deploy DNS Services in new regions and provide outward-facing support for the AWS DNS team, which is part of Route 53, and we are seeking enthusiastic and talented Systems Engineers to build our newest services and support our internal customers while executing tasks and hands on troubleshooting of our large-scale DNS platforms, configuration management systems and real-time system status APIs. We are customer obsessed. Our job is to make sure service teams and internal customers have a frictionless experience with DNS. Our team members are expected to relentlessly focus on the security, availability, scalability, and performance of our Internet-scale services which power the platforms that Amazon's global Retail, AWS and Device businesses depend upon.
Key job responsibilities
* You are becoming an expert in many facets of the services which you are building and supporting, including Internal and External-facing DNS stacks, and Route53
* You own support activities for AWS DNS services and regularly work with development teams to maintain a high bar for security through work such as patching log analysis, and work to improve both interactions with our customers and our own support operations
* You actively contribute to building services in new regions
* You operate independently and drive issues to resolution whenever possible while always knowing when and how to escalate appropriately
* You contribute to the creation and maintenance of internal and external documentation and playbooks
* You write tools, templates and utilities to improve operational efficiency of your service
Above it all, you €œ... work hard, have fun, make history!€
A day in the life
On a €œtypical€ day, Systems Engineers on the AWS DNS Support team might dive deep into the root cause of a customer issue, build and improve our services in new regions, consult with the top engineers at Amazon, or discuss radical new approaches to automate and improve operations and support of our customers. You gradually become an expert in DNS services, including diagnosis, response, measurement, and automation. You provide high-impact operational and engineering support for our DNS service teams to internal customers. Your success will be both measurable and visible.
About the team
The AWS DNS team is responsible for providing secure, highly available, and performant DNS services to Amazonians. We provide a seamless experience for the naming and routing of Amazon and external resources globally, making DNS an invisible layer that enables a myriad of use cases. The AWS DNS Support team is responsible for handling all customer-driven tasks, and work in concert with Internal and External DNS Teams to drive the Infrastructure`
BASIC QUALIFICATIONS
Systems Engineer I
* 1+ years of experience running and maintaining a 24x7 production service environment
* 1+ years of experience of Linux system administration
* Ability to perform deep, technical troubleshooting
* Understanding of Networking Fundamentals and ability to troubleshoot issues with related tools (e.g. ICMP, traceroute, netstat, pcap, etc.)
PREFERRED QUALIFICATIONS
Systems Engineer I
* 2+ years of experience providing customer-centric support
* 2+ years working with cloud computing environments
* 2+ years of experience working with automation tools
* 2+ years of experience with support procedures and methodologies for production computing environments
* Experience with continuous integration/continuous deployment methodologies
* Strong documentation skills
* Scripting experience (e.g. bash) or basic programming experience in Python
* Bachelor€™s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Categories
Posted: 2022-05-13 Expires: 2022-06-19
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