20 days old

Systems Analyst

EATEL
Gonzales, LA 70737
JOB SUMMARY:


Systems Analyst I:


The Systems Analyst I is responsible for supporting and enhancing customer usage of enterprise systems. This includes analyzing, modifying, and testing applications. The Analyst will review user needs and requests to propose requirement-based solutions involving training, automation, configuration changes or development. The Analyst will translate requirements into test cases to be executed, possibly scripted and maintained for future change management control. The Analyst will simultaneously gain institutional knowledge while providing excellent customer support and assisting more senior Programmer Analysts with projects in support corporate objectives.


 


ESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES: (include but are not limited to)




  • Serves as Tier II support for internal and external use of corporate systems (ERP, Billing, Workforce Management, Websites and Portals, etc.)

  • Provides 24x7 support of corporate systems on a rotating basis with other Programmer Analysts

  • Interacts with external vendors to resolve issues or suggest enhancements to COTS software systems

  • Executes, documents and reports on test cases related to upgrades and releases of corporate system software

  • Documents solutions to build corporate knowledge base assets and artifacts

  • Assists in the tactical implementation of corporate system projects

  • Carries out all policies and procedures as established by the team, department or company at large

  • Other duties as assigned





KNOWLEDGE & SKILLS:



  • Consistently friendly, outgoing personality who loves working with people

  • Empathetic and patient with users and teammates

  • Ability to analyze complex information, draw conclusions, and communicate findings

  • Openminded and curious when presented with new information




  • Strong logical, mathematic and analytical skills

  • Strong financial and business acumen

  • Attention to quality and detail

  • Superior communication skills and ability to communicate effectively with diverse audiences

  • Driven by team success over personal ambition



QUALIFICATIONS & PREREQUISITES


Required:



  • 3+ years of work experience with positive references




  • Strong experience with Microsoft tools (Outlook, Word, Excel, Powerpoint)

  • Basic understanding of SQL (MSSQL, MySQL, PostgreSQL, etc.)

  • Basic understanding of APIs and Webservices



Preferred:



  • BS in related discipline (Information Systems, Computer Science or Mathematics)

  • 1+ years of systems or development work experience

  • Prior experience in a production support environment and/or dealing with issue resolution

  • Intermediate understanding of SQL

  • Intermediate understanding of APIs and Webservices

  • Basic understanding of Java, JavaScript, React JS, AngularJS, CSS, HTML5, AWS

  • Experience with Telecommunications operations

  • Experience with Salesforce, MS Dynamics GP, Liferay DXP, Dell Boomi or Tableau

  • Successfully pass a full and comprehensive background check




 

Categories

Posted: 2021-04-15 Expires: 2021-05-15

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Systems Analyst

EATEL
Gonzales, LA 70737

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