8 days old

Supportive Housing Case Manager

Caritas of Austin
Austin, TX 78701

Job Title: Supportive Housing Case Manager

Department: Programs

Program: Supportive Housing 

Reports To: Supportive Housing Program Manager

FLSA Status / Pay Type: Non-Exempt / Hourly


Caritas of Austin Values


We believe in the inherent dignity of all people, and we celebrate every persons uniqueness and contributions to our work.



We are committed to fairness and impartiality in the way we provide services and opportunities for service.



We are resolute in our mission to build wellbeing and end homelessness for the people we serve.



We have high standards for every aspect of our work, continuously raising the bar to provide the best experience and outcomes for everyone we serve.



We are leaders in meeting the most pressing needs of the Austin community, continually learning and improving to affect positive change.

Position Summary

The Supportive Housing Case Manager is responsible for providing case management services to single adult unaccompanied residents of Caritas housing programs.   Professional responsibilities are: outreach, intake/assessment, development of an on-going self-sufficiency service plan based on the three basic areas of income, housing, and self-care; referral to other social service agencies and community resources for appropriate assistance plus follow-up on referrals, client advocacy, education and training.  Creating and maintaining good working relationships with the property manager of the site is also an expectation.  Other professional actions may include referral to substance abuse and detoxification and mental health facilities (residential and outpatient treatment). The goal of case management is to hold a space for the tenant to process the issues that contributed to their homeless status, to provide objective feedback and to assist the client in making a planned transition from a chronic homeless lifestyle to stability in income, housing and self-care.

Essential Duties & Responsibilities

  • Receive and assist client referrals through Coordinated Assessment; responsible for documenting eligibility and maintaining full capacity of program.

  • Provide comprehensive, timely, and relevant case-management services to address client needs and optimize service coordination.

  • Provide regular and timely opportunities for face to face meetings to assure participants progress toward self-sufficiency.

  • Link participants with other agencies and organizations that assist with educational and career planning.

  • Develop contacts with public and private sectors for education and training opportunities.

  • Examine and evaluate goals, objectives and operations of the Permanent or Transitional Supportive Housing program (as appropriate) with the Program Manager.

  • Work creatively and professionally with other case managers and Program Manager to determine best integration of activities and resources for clients within the agency and community.

  • Work with the Program Manager to develop and maintain necessary contracts for service.

  • Engage in appropriate teamwork functions in order to provide a professional working environment and effective service delivery.

  • Manage case data by documenting client contacts, goals and outcomes in the Service Point data base system. Prepare and maintain accurate records and reports for the agency and grantor.

  • Participate in regular staffing meetings with other Caritas Housing Programs staff, monthly department meetings, and monthly all-staff meeting.

  • Monitor expenses and provide fiscal management of client assistance as needed by accounting department.

  • Perform other duties as required.

Education and Experience

  • Bachelors Degree in Social Work or related field from an accredited college or university required; Masters Degree in Social Work or related field from an accredited college or university preferred.

  • Social Work certification/license preferred.

  • One year required, two years preferred, case management experience with at least one year working with dual diagnosis clients and/or the homeless population.

  • Bilingual: English and Spanish (preferred).

  • American Sign Language helpful.

  • Dependable transportation required.

Computer Skills

  • Experience working with various software programs: word processing, spread sheet and database.

Required Knowledge, Skills, and Abilities

  • Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.

  • Flexible work schedule including evenings, nights, weekends and holidays.

  • Ability to set appropriate limits, work under deadlines and multi-task.

  • Ability to organize, prioritize, self-motivate, and deliver results.

  • Excellent communication and listening skills.

  • Possess strong work ethics.

  • Successfully pass Law Enforcement background screening.

  • Valid Texas drivers license, ability to drive and have reliable transportation.

  • Mission-driven attitude supplemented with integrity and passion.

  • Adherence to the highest ethical standards, personally and professionally.

  • Openness and willingness to receive feedback and suggestions from superiors and others, and to learn new skills to improve job performance.

Additional Knowledge, Skills, and Abilities

  • Basic knowledge of the resources in the community available for the clients with serious and persistent homelessness.

  • Ability to form partnerships in the community and seek out community resources.

  • Strong oral and written communications.

  • Strong organizational, time management, and data management skills.

  • Proven ability to work effectively both individually and as part of a team

  • Ability to multi-task and problem solve under pressure.

  • Ability to provide positive customer service to challenging populations.


Posted: 2019-11-12 Expires: 2019-12-12

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Supportive Housing Case Manager

Caritas of Austin
Austin, TX 78701

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