5 days old

Support/Monitoring Engineer - C12

Citigroup
Rodolfo Sánchez Taboada (Maneadero), BC 22790
Our monitoring engineers specializes in customer experience monitoring specifically using the tool GlassBox.


Main focus areas include managing the Glassbox end to end application, promoting stability and quality of support services in line with the ICG business reporting and analytics goals, as well as day to day operation and oversight for the Glassbox infrastructure and service.


**Functional Responsibilities:**


Work closely with the business to understand monitoring requirements and customer data analytics requirements


Scheduling all maintenance, upgrade, fixes to ensure the uptime and operability of the Glassbox application


Work closely with DEV partners to prioritize onboarding of Glassbox and application side fixes


Attend and respond to compliance, audit or BAU production issues related to business as usual (BAU) functions.


Analyze complex problems / situations and to propose practical solutions


Communicate complex technical issues to business users in a language they understand


Handle a workload which is subject to changing priorities and demands


Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team


Promote effective knowledge management across the Global Production Support Teams


Define, record and execute application disaster recovery plans and procedures


Collaborate effectively with multi-functional partners, sharing information and knowledge effectively Business Knowledge


**Qualifications**


- 3-5 years large scale enterprise application support experience, ideally working in customer analytics and/or digital analytics.


- 3+ years in a production support environment.


- Exposure to DEVOPS tools such as CHEF/ Ansible


- Working experience with Linux infrastructure


- Experience writing Linux Shell scripts


- Basic Networking knowledge ( Load balancers, Network Protocols)


- Excellent strategic analysis, problem solving, issue resolution and decision-making skills


- Experience working within an on-shore/off-shore support environment


- Ability to build positive relationships in a multi-cultural environment across all levels within IT


- Demonstrate accountability, independent initiatives and willingness to lead and work with teams across multiple locations and time-zones


- Intermediate/advanced English - be able to speak fluently


- Ability to work on call during weekends


**Additional Qualifications**


- Exposure to AWS


- Experience using Service Now or other similar issue tracking system and managing the projects with accurate estimation and running them without overdue


- Ability to work in a team environment


- Ability to learn new skills quickly with little supervision


- Superb communication and interpersonal skills


- Authoritatively and effectively handles work, time, and resources


- Applied knowledge of standard development methodologies


- Ability to handle high stress and pressure situations


- Strong problem solving and program execution skills


- Self motivating


- Ability to understand the big picture can step back and understand the context of problems before applying analytical skills to address the issues


- Demonstrable ability to communicate and develop long-lasting relationships with all levels of Management in a clear, concise manner


- Delivery focused and result oriented


- Process oriented


- Attentive to detail


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**Job Family Group:**


Technology

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**Job Family:**


Applications Support

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .


View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .


View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

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Support/Monitoring Engineer - C12

Citigroup
Rodolfo Sánchez Taboada (Maneadero), BC 22790

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