8 days old

Support Engineer for Developer Pipeline Service (AVP)

This is a challenging and exciting opportunity to work on Developer Pipeline technology stack (like Enterprise Build, SonarQube, Jira, Bitbucket). The team works side by side with Developers & Engineers in providing technical support and integration with application. The IDEAS (Inventory Data and Enterprise Application Services) organization has set an ambitious goal to setup secure development environment and invest in latest technology that improves user experience. As part of the technology team, you will play a key role in achieving that goal.

The role requires a good understanding of developer pipeline concepts, code quality & application build. A significant set of challenges revolves around the understanding of multiple technology stacks in our environment and the ability to quickly learn those from Jira/Bitbucket integration perspective.

**Key Responsibilities/Requirements**

+ **Support Management:**

+ Support lead for Developer Pipeline Service in Asia Pacific.

+ Support lead for Code Quality Services (SonarQube).

+ Troubleshoot technical issues and manage customer expectation.

+ Reduce recurring issue using root cause analysis.

+ Proactively monitor and manage infrastructure reliability.

+ **Technology Management:**

+ Upgrade existing product along with Engineering.

+ Adopt new technology that gives competitive advantage to Citigroup Developers.

+ Identify automation opportunity to improve operational efficiency and user experience.

+ Manage infrastructure level risk & compliance issues as per Citi guidelines

+ **Vendor Management:**

+ Ensure allocation of quality vendor resource for support and project deliverables.

+ Proactively manage and monitor vendor deliverables


Must have:

+ Must be a self-starter, effective listener & communicator, problem solver and team player.

+ Minimum 3 years experience in providing technical support for globally distributed & complex developer pipeline service platform, used by multiple stakeholders.

+ Minimum 3 years experience in software development and deployment on large global infrastructure.

+ Strong understanding of Enterprise Build & Code Quality (like SonarQube) technology stack.


+ Experience with using Service Management software like ServiceNow. ITSM certification a plus.


Bachelors Degree in Computer Science or a Related Field


**Job Family Group:**



**Job Family:**

Applications Support


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.


Posted: 2022-05-13 Expires: 2022-06-12

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Support Engineer for Developer Pipeline Service (AVP)


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