3 days old

Support Engineer

Amazon.com
Arlington, VA 22201

DESCRIPTION

Job summary
This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems.

AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need world class people to help us implement and operate them.

The AWS Intelligence team is seeking highly motivated engineers who are focused on operational excellence and troubleshooting complex system operations, have a good understanding of Linux, networking and general knowledge of cloud services. We need engineers who understand how to think big, and simplify solutions to complex problems; all while ensuring that our customers continue to have the best experience possible.

On a "typical" day, our engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. As a member of our team you will join an elite group of engineers who provide troubleshooting and operations support, and innovate to automate operational tasks.

This position requires that the candidate selected be a U.S. citizen and obtain and maintain an active TS/SCI security clearance with polygraph.

Available locations include: Arlington, VA; Herndon, VA.

Arlington, VA: This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon€™s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn€™t about how many hours you spend at home or at work; it€™s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we€™re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

  • Bachelor€™s Degree in Computer Science, Engineering or a related field, or relevant work experience.
  • 1+ year experience running and maintaining a 24x7 production environment
  • 1+ years experience in support engineering, operations, maintenance, and process improvement of Linux or 3+ years experience in support engineering, operations, maintenance, and process improvement Windows systems
  • 1+ year experience with support procedures and methodologies for production computing environments

PREFERRED QUALIFICATIONS

  • Have worked on highly concurrent, high throughput systems with knowledge of distributed systems
  • Understanding of Linux fundamentals
  • Demonstrated proficiency with scripting and/or programming languages; such as Bash, Python, C, C++, Java or Ruby
  • Experience with mission critical, 24x7 systems
  • Experience operating parallel, distributed systems at scale
  • Understanding of networking protocols, such as TCP/IP, HTTP, DNS, and TLS.
  • Excellent troubleshooting skills
  • Excellent documentation skills
  • Able to show good judgment and instincts in decision making
  • Able to prioritize and perform in complex, fast-paced situations


Available locations include: Arlington, VA; Herndon, VA.

Arlington, VA: This role will sit in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Posted: 2022-05-13 Expires: 2022-06-12

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Support Engineer

Amazon.com
Arlington, VA 22201

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