1+ months

Student Services Generalist

Union County College
Cranford, NJ 07016
Position Information

Position Title Student Services Generalist
Campus Cranford
Department Financial Aid
Full-time, Part-time, Adjunct Full Time
Exempt or Non-Exempt Exempt
Regular,Temporary, or Grant Grant
General Description

The Student Services Generalist is the primary interface with students seeking entry into the College. The Generalist will be responsible to facilitate the Community College Opportunity Grant (CCOG), and Financial Aid processes.

Characteristics, Duties, and Responsibilities

Responsible for coordinating the administration of the Community College Opportunity Grant (CCOG), including the preparation and review of reports.

Assists students to complete the admission process by resolve unusual issues, and basic financial aid assistance.

Verifies, evaluates and interprets documents submitted by students for financial aid programs; initiates follow up with applicants for clarification or additional documentation.

Assists with campus previews, new student orientations, parent orientations, financial literacy, FAFSA workshops, satisfactory academic progress, and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures.

Composes correspondences to students in relations to the Community College Opportunity Grant (CCOG) and others concerning requests for information or processing.

May train and direct student workers or temporary employees as it relates to the Community College Opportunity Grant (CCOG).

Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication.

Maintains records of students served and services provided. Maintains essential records and files.

Performs related duties as assigned by supervisor.

Education Requirements

Bachelors degree required.


Outstanding customer service and communication skills.

Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Competencies and Skills Required

Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.

Must be a quick study in order to quickly grasp knowledge of policies and procedures relating to every aspect of student service that a prospective or current student may utilize.

Analytical and problem-solving skills.

Ability to take required initiative to solve problems.

Ability to collaborate with others.

Commitment to student service and a diverse population.

Physical Demands and Work Environment

This positions duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.

Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.

No or very limited exposure to physical risk.

Some travel required.

Additional Information

Union County College is an EEO/AAP Employer/Protected Veteran/Disabled
Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts managements right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

Terms of Employment

Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Flexible hours are required throughout the year, especially at peak times. Position may be required to work at any campus at any time. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.

Posting Detail Information

Open Date 09/27/2019
Close Date
Open Until Filled Yes


Posted: 2019-12-05 Expires: 2020-02-02

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Student Services Generalist

Union County College
Cranford, NJ 07016

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