11 days old

Sr. Technical Support Engineer

Honeywell
Richmond, VA 23219

Innovate to solve the world's most important challenges

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.\rProvide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help ensure all CB offerings follow the RMP processes and gating criteria. You will ensure proper onboarding and recording of all activities and communication. You will address systemic coordination of issues.

KEY RESPONSIBILITIES

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  • Facilitate issue identification and analysis
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  • Track, investigate and resolve technical issues
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  • Work within a team of dedicated global technical resources focused on delivering customer satisfaction excellence for the Connected Buildings
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  • Build relationships with both internal and external customers
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  • Ensure that each customer€™s experience meets the high standard of HCE Technical Support professionals
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  • Collaborate with teams to manage and drive timely & satisfactory customer case resolution
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  • Test and verify products & new features
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  • Ensure offerings follow the RMP processes and gating criteria, support onboarding and coordination with the various Ops teams
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YOU MUST HAVE

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  • Bachelor's degree, or equivalent. Engineering is preferred with 4-5 years customer technical support experience
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  • 4+ years Understanding of Microsoft Azure and its services
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  • 4+ years Knowledge of Microsoft SQL Server or other relational databases
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  • 4+ years Knowledge and experience in MS Windows based environment, MS Windows networking
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  • 1+ years Knowledge of Containers and scripting languages
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WE VALUE

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  • Customer facing experience
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  • Experience in the industry is preferred
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  • Excellent interpersonal, verbal, and written communication skills
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  • Strong continuous improvement mindset, strong leadership impact
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  • Good administration skills
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  • Additional Information
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  • Category: Customer Experience
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Additional Information

  • JOB ID: HRD163447
  • Category: Customer Experience
  • Location: 3951 Westerre Pkwy Ste 350,Richmond,Virginia,23233,United States
  • Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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Posted: 2022-05-13 Expires: 2022-06-12

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Sr. Technical Support Engineer

Honeywell
Richmond, VA 23219

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