1+ months

Sr. Solution Architect I - 19003779

Affiliated Computer Services
!*!Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand whats at the heart of work and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe in more than 160 countries our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at www.xerox.com and explore our commitment to diversity and inclusion!


  • Responsible for client solution design.  Role has solution ownership, ensuring that the overall solution designed and costed for the client (including the different technical or service components) meet the client requirements and are deliverable.

  • This position plays a key role in the pursuit of new business, analysing the clients business requirements to craft winning and deliverable solutions that are commercially acceptable to the customer.

  • The role holder is responsible for end-to-end solution design of all services being sold to the client. Has ownership and responsibility for providing accurate solution costs. And adhering to all solutioning governance, exceptions and approvals.

  • Works in close collaboration with sales, bid management and service delivery, internal and external partners.

  • The role holder will orchestrate and enable deal wins, contributing to developing opportunity win strategies and ensure smooth service transition and successful handover to the transition teams.

  • As part of the pursuit process the Solution Architect works with deal pursuit team members to develop a value proposition and business case for the service and helping articulate this in a compelling manner to the client. This requires working within the relevant governance and processes.

The role holder is focused on:

  • Crafting winning solutions (KPI:  Service offers a winning value proposition at right price)

  • Designing deliverable services (KPI:  Service is deliverable & as standard as possible)

  • Supporting service transition into live service delivery (KPI: Time to revenue & service availability)

Scope Specific:

  • Leads and is accountable for comprehensive, end-to-end service design for services proposals of a varying size and complexity, including multi-country and global deals.

  • Leads services architecture work stream through deal closure, supporting transition handovers and any solution related change management reviews/redesign through to operational readiness.

Competency Requirements:

  • One Solution Architect role with three proficiency levels: Practitioner, Proficient and Mastery. Career progression within role is defined by SFIA competencies and validated by experience.


  • Recognized as an expert in own function

  • Interprets internal or external business issues and recommends solutions/best practices

  • Decisions are guided by resource availability and functional objectives

  • Primarily regional scope/accountability and/or global scope/accountability

Primary Responsibilities:

  • Client Strategy & Account Development:
    Bid/Sales Support: Supports the presales phase of deal pursuit. Assists with the preparation of proposals, bids and tenders. Including contracting and SOW input and detailed proposal writing.

  • Service Design Authority: Takes responsibility for all components input to Service design as well as to qualification and business approval meetings. Shapes and architects services proposals working with partner(s) where relevant

  • Cost and Risk: Defines the approach to service design to align to the win strategy, manages solution scope and service design team inputs in order to ensure an acceptable cost structure. Able to articulate the entire service to a client or partner on a technical and business level, clearly identifying benefits and risks.

  • Business Development: Establishes customer requirements and compliance for a service. Building strong relationships with relevant stakeholders in Xerox, customer organization and partners. Acts as a major influence in the customer choosing Xerox. Able to articulate solution benefits and differentiation.

  • Requirements and Design: Designs innovative services, and where required can manage the work of different specialists including partners and third parties - contributing to the design and implementation.

  • People and Resource Management: Works with Xerox pursuit team to develop services and pricing.

  • Integration: Co-ordinates and engages the supporting shared services (e.g. Global Delivery Team) and service delivery teams - as well as partner input where relevant - to develop seamless end to end service design for customers.

  • Services Delivery Operational Leadership: Due Diligence: May be responsible to lead the due diligence phase of bid pursuit and to validate and revise the service design as necessary.


Practice Development:


  • Influence: Represents the company at customer workshops and orals, attends forums, conferences, professional bodies to build the company's reputation in the market place. Known expert in one or more service offers and industries.

  • Continuous Improvement & Knowledge Sharing: Provides continuous feedback to stakeholders as input for improvements. Shares knowledge with colleagues to make a useful contribution to Xerox knowledge. Updates and improves standard service architect methodologies based on learning and customer requirements/feedback. Promotes knowledge sharing with other stakeholders


Candidate Education:
Graduation in specialized field (Example: Bachelor of Engineering etc.) in a relevant subject.

Relevant Professional Qualifications:

Examples: Lean Six Sigma, TOGAF, ITIL

Candidate Background:
Minimum  A proven track record in complex technology based outsourced business, having worked in services architecting, service delivery management or other IT related business functions
Minimum  Sound experience in designing technology based services and Services in response to clients key business drivers
Minimum  Proven ability to innovate to provide services that improve clients business performance
Minimum  Demonstrated analytical and problem solving skills
Minimum  The ability to analyze issues and to find resolution to problems by using a rational, systematic approach
Minimum  Strong interpersonal and teamwork skills
Minimum  Demonstrates a strong team ethic with the ability to build relationships and work effectively in large and small teams.

Additional Role Requirements:
Competency Requirements:
One Solution Architect role with three proficiency levels: Practitioner, Proficient and Mastery. Career progression within role is defined by SFIA competencies, validated by experience and whether there is a business requirement.
The competency levels for this role description are set at the Proficient or Mastery level.  Refer to Global Talent Builder (Role Profiles/LEO/Professional & Technical Services) for competency details. Link here: http://globaltalentbuilder.xerox.com/

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job Regular
Primary Location United Kingdom
Unposting Date Oct 2, 2019, 7:25:20 AM
Virtual/work from home? false


Posted: 2019-10-04 Expires: 2020-02-23

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Sr. Solution Architect I - 19003779

Affiliated Computer Services

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