11 days old

Sr. Software Support Specialist

Honeywell
Fort Mill, SC 29715
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Join a team recognized for leadership, innovation and diversity

The future is what you make it!

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings safe and even making it possible to breathe on Mars.

Working at Honeywell isn€™t just about developing cool things. That€™s why our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

This role will be based in Fort Mill, SC location. This role is a customer facing one, so strong skills are a requirement in supporting both external and internal customers alike.

Key Responsibilities:

  • Handle complex issues raised and recording all related activities in the ticketing system.
  • Deep investigation and the solution of support requests
  • Provide training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skills
  • Prepare the team to support new product offerings, by participating in the Honeywell New Product Introduction (NPI) program
  • Develop and maintain technical knowledge base content; Provide back-up to the front-line support staff at peak times as needed
  • Provide in depth pre- and post-sales technical assistance for internal and external customers, leading the investigation, identification, root cause analysis and resolution of complex technical issues; Areas will include factors relating to configuration, installation, environmental and application functionality, as well as other causes
  • Expedite timely resolutions wherever possible to help maintain and reduce case closure cycle times
  • Work with and advance issues to Engineering and Quality teams, prioritizing requests based on severity and business case
  • Build positive relationships with our partner and end customer base and become knowledgeable about their respective needs
  • Support the knowledge-sharing attitude and apply the Knowledge Centered Support (KCS) methodology guidelines
  • Keep the case handling system updated with current information on the support case, related activities and resolution
  • Participate in assigned NPI projects and fully prepare the support teams for new product launches

    YOU MUST HAVE:

    • High School Diploma/GED
    • Minimum of 5 years of experience troubleshooting and problem solving with the ability to quickly assess the impact, complexity and urgency of technical issues
    • Minimum 3 years of experience Software developer experience, including: .NET, HTML5, J-Script, C++, SQL or iOS

      WE VALUE:

      • Experience supporting the latest product technology and platforms including Wireless systems, Android and Windows embedded platforms (CE, WEH, Win 10 Mobile) and related drivers and utilities
      • Knowledge of Industry related technology and applications, familiarity with bar code scanning technologies

        Additional Information
        • JOB ID: HRD84099
        • Category: Customer Experience
        • Location: 9680 Old Bailes Rd,Fort Mill,South Carolina,29707-7539,United States
        • Nonexempt