1+ months

Sr Salesforce Business Analyst

ICANN - Internet Corporation for Assigned Names and Numbers
Los Angeles, CA 90012

Position Purpose:

The Naming Services portal has become the main portal for communication with the ICANN contracted parties. It’s on the Salesforce platform and plans are in place for it to be expanded even further to include billing and other critical business functions. We are seeking a talented, collaborative and innovative individual who will be the business/technical subject matter expert and provide knowledge of the Salesforce application solutions and integrations.

Position Summary:

The Business Technology Consultant (BTC) is ICANN’s equivalent of an experienced Business Analyst. This candidate would support the Salesforce applications by serving as a primary interface to the business users to assist the application development teams in understanding and implementing the business processes, workflows, and information requirements of constituents. The BTC will assume a Product Owner role and facilitate project delivery by ensuring proper requirement analysis with cross-functional groups, project stakeholders, other analysts, customers or end-users.

Key Responsibilities:

  • Collaborate business stakeholders to interview, collect, analyze and manage system and business user requirements.
  • Document detailed functional and data business requirements, process flows, use cases, triggers, integration points, and other information needs while identifying opportunities for refinement and business process automation
  • Drive business requirements translation into a technical solutionand prioritization/scoping of requirements and coordinating with the team and program/project managers and sponsors.
  • Conduct level of effort exercises (i.e. t-shirt sizing and story point assignment) and regularly assess product backlog of assigned systems.
  • Write user stories, create test scenarios and facilitate business UAT efforts.
  • Create process models, specifications, diagrams, and charts to clarify requirements that provide direction to developers/configurators.
  • Conduct basic Salesforce administration, including field and layout changes, report creation, and process builder work.
  • Participate in daily standup and conduct sprint review meetings as part of the Agile / Scrum process.
  • Ensure training needs to meet the needs of the end-users.
  • Build and strengthen relationships internally between IT and the business partners.

Required Knowledge, Skills, and Abilities (KSAs):

  • Strong interpersonal communication skills and the ability to maintain effective working relationships with co-workers, partners and the public are required.
  • Must be a team-oriented person and able to effectively facilitate meetings.
  • Strong understanding of outsourcing environment, business principles, systems improvement, software development methodologies and standards, especially scrum.
  • Excellent analytical skills with the ability to create systematic and consistent requirement specifications in both technical and user-friendly language.
  • Demonstrated expertise in a diverse variety of IT process improvement concepts, practices, and procedures.
  • Strong presentation skills.
  • Demonstrated project management skills.
  • Strong proficiency in the Salesforce platform and associated technologies.

Education and Experience Requirements:

  • Bachelor's degree
  • 5+ years of Business Analysis with recent experience with Salesforce
  • Strong experience gathering requirements and writing user stories for complex, multi-phased business application development efforts
  • Experience with business process design, data modeling, and reengineering.
  • Specialized training in:
    • Agile / Scrum
    • Business / Technical Analysis / Data and Process Modeling
  • Other requirements (certifications)
    • Scrum Master Certification
    • Salesforce Administration Certification
    • Salesforce Advanced Administration Certification
    • Salesforce Service Cloud Consultant Certification

Working Conditions & Physical Requirements:

  • Work is performed in a normal office environment with limited privacy and some exposure to background noise

  • While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

  • The employee may occasionally lift and/or move up to 25 pounds


Posted: 2019-12-23 Expires: 2020-02-20

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Sr Salesforce Business Analyst

ICANN - Internet Corporation for Assigned Names and Numbers
Los Angeles, CA 90012

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