1+ months

Sr Product Manager - Technical, Amazon Pharmacy - Customer Notifications

Amazon.com
Boston, MA 02109

DESCRIPTION

Job summary
Amazon is on mission to reinvent pharmacy and driving the future of healthcare. We use design, service, and technology to provide the best possible customer experience and change the way people think about medicine.

In this role, you will drive the long-term vision for Amazon Pharmacy customer engagement through notifications. To achieve this vision, you will partner closely with design, product management, analytics, and engineering leaders within Pharmacy and across Amazon Healthcare to make both incremental progress and innovative shifts in customer experience. You will own the vision and strategy for a centralized notifications engine, delighting customers while driving medication adherence to improve health outcomes. You will prioritize features that optimize conversion metrics, and create mechanisms to audit and report on performance. Additionally, you will own governance across all teams, ensuring we are accurately and efficiently communicating to customers across all healthcare channels. To manage these critical customer experiences, you must be able to influence across teams, be a strong written and verbal communicator and analytic thinker, and have a history of delivering results.

This is an excellent opportunity to define customer expectations for health experiences on Amazon. The ideal candidate will have an €œanything is possible€ mindset. You€™re proud of your work, your skills and expertise €“ but you€™re not cynical or inflexible. You want to be part of something great, and love being part of a highly collaborative and high-energy team that isn€™t afraid to swing for the fences and exceed expectations even on the most tactical projects. You'll ask hard questions, take smart risks, and drive a culture of experimentation with the design and technology teams.

Key job responsibilities
1. Own product vision and roadmap for Pharmacy Identity and family members.
2. Partner with core platform and healthcare teams to enable transactional notifications with robust features, ensuring to maintain a high bar for Pharmacy notifications.
3. Automate customer notifications at scale, and include relevant features such as batching, quiet hours, customer segmentation for triggers, amongst others to ensure both an optimal CX and improved health safety.
4. Build the centralized notification framework and internal CX for teams who rely on transactional notifications. Optimizing for 100% send guarantees and ensuring "actionability" from messages through to the CX.
5. Align cross-functional stakeholders across product, tech, design, legal, and external partner teams to deliver progressive milestones toward an industry-leading pharmacy experience.

BASIC QUALIFICATIONS

  • Experience with end to end product delivery
  • 5+ years of experience in product or program management, product marketing, business development or technology
  • Experience with feature delivery and tradeoffs of a product
  • Bachelor's Degree
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product
  • Experience overseeing roadmap strategy and definition

· 5+ years of relevant product management and leadership experience.
· Demonstrated success in delivering innovative and user-friendly customer-facing products/services with measurable impact, rooted in deep customer understanding
· Proven analytical thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills.
· Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.
· Operate effectively in a hands-on, day-to-day problem solving environment, implementing quick and effective action plans to meet short term priorities.
· Strong project management skills and data-driven critical thinking, and able to communicate a narrative via data

PREFERRED QUALIFICATIONS

· MBA or advanced degree
· Experience in Pharmaceutical industry or high volume e-commerce business
· Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Posted: 2022-04-29 Expires: 2022-07-29

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Sr Product Manager - Technical, Amazon Pharmacy - Customer Notifications

Amazon.com
Boston, MA 02109

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