1+ months

Sr. Program Manager, Operational Excellence

Arlington, VA 22201


This role can sit in Nashville, TN, Seattle, WA, Arlington, VA, or other corporate office locations.

Are you passionate about the candidate experience? Like solving big, complex, problems at scale? Not afraid to try something that€™s never been done before? And looking to work with others whose standards are as high as yours? Amazon€™s Recruiting Operations team is the place for you!
As an Amazon Customer Excellence System (ACES) Sr. Program Manager,, you will be responsible for identifying opportunities increase the efficacy and efficiency of the WW Ops acquisition organization, always with an eye toward improving the experience of candidates and team members. €œIdentifying€ opportunities is just the first step, however, as Sr. Program Managers exhibit a high degree of ownership in delivery of solutions by partnering with the WW Ops talent acquisition Project Management Office, Recruiting Products & Services team, and other stakeholders.
Responsibilities will include:
· Lead design and development of strategic processes
· Work with project managers, business leaders, tech teams and others to drive critical business initiatives
· Develop, implement and govern KPIs reporting for the portfolio of programs, providing visibility to the milestones and performance across all projects
· Provide oversight and guidance to cross-functional project teams, planning and executing complex projects across multiple stakeholders to enable the launch of new projects and processes
· Support global project teams to improve our processes, providing project intervention and coaching
· Manage multiple simultaneous projects requiring frequent communication, organization/time management and problem solving skills


· Bachelor€™s degree required
· 5+ years of progressive responsibility
· Up to 25% travel required
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


· 5+ years Lean/Six Sigma experience
· Advanced degree/Master€™s degree from an accredited university
· Proven track record of sound decision making, taking ownership, and delivering results
· Ability to build strong relationships and influence others while working in a cross functional environment, including senior members of the business
· Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
· Excellent written and verbal communication skills that convey complex ideas in a simplified manner
· Demonstrable problem-solving, mathematic and analytical skills using data to drive decisions in a business environment
· Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
· Experience leading global or regional program initiatives and/or process improvement efforts; technical and non-technical
· Bias for action, excellent attention to detail and relentless commitment to follow-through
· Ability to multi-task and handle various projects simultaneously to drive timely results
· Ability to deliver results with self-initiative and determination in a dynamic and often ambiguous environment
· Ability to see around corners thinking about both the big picture and individual needs
· Proven effective consulting skills, with an ability to influence a wide variety of audiences - technical and business clients, HR functions, and all levels of employees
· 5+ years experience in writing SQL queries and mining databases


Posted: 2020-11-04 Expires: 2021-02-24

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Sr. Program Manager, Operational Excellence

Arlington, VA 22201

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