14 days old

Sr Patient Services Specialist

Texas Tech University Health Sciences Center
Lubbock, TX 79430
Extended Job Title
Sr Patient Services Specialist

Org Level 1
Texas Tech Univ Health Sciences Ctr

Org Level 7
512301 - Internal Med Dept Lbk Genl

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serve as primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Ability to communicate effectively with a variety of people. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact of both direct with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID
18917BR

Travel Required
None

Major/Essential Functions
Providing excellent customer service to patients and staff within the Internal Medicine Multi-Specialty Clinic.  Ideal candidates will possess excellent customer service and organizational skills and familiarity with medical terminology along with appropriate level of typing skills and the ability to gather pertinent information through conversations with staff and patients.  Work is performed in usual clinic conditions and requires a high degree of call center work with patients, HSC staff, and phone contact with outside entities and could involve face to face patient encounters.

Grant Funded?
No

Minimum Hire Rate
13.41

Pay Basis
Hourly

Work Location
Lubbock

Preferred Qualifications
Experience in a fast paced clinic environment with a focus on patient services.  Spanish speaking is a plus

Campus
HSC - Lubbock

Department
Internal Med Dept Lbk Genl

Required Attachments
Cover Letter, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Clerical/Secretarial

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
+Education:+ A minimum of a high school diploma or equivalent.
+Experience:+ * A minimum of five (5) years of general office experience. * A minimum of two (2) years in a clinic or physician's office.
OR
* At least three (3) years of experience at TTUHSC in the Patient Services Program, documented completion of all relevant IDX training and a current performance appraisal with a rating of meeting or exceeding expectations.

Does this position work in a research laboratory?
No

Categories

Posted: 2019-10-31 Expires: 2019-11-30

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Sr Patient Services Specialist

Texas Tech University Health Sciences Center
Lubbock, TX 79430

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