16 days old

Sr. Information Systems Analyst (Executive Support)

Honeywell
Charlotte, NC 28202

Join a team recognized for leadership, innovation and diversity

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn€™t just about developing cool things. That€™s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?

Highly visible role - working with Honeywell Executives; Self-driven, able to manage your own time. Essentially you are a \"1 PERSON TEAM\". The Executive Services Sr. Information Systems Analyst reports to the Global Executive Services Manager. The IT Support Specialist is principally responsible for delivering personalized IT support for the highest level of executive(s) in the organization. 

Relocation package is available for candidates willing to move to the Charlotte area.

Key Responsibilities:

  • Ensure end-to-end operational support to Senior Executive(s) for PC hardware/software, remote desktop management, system management, various applications, mobile phone, audio/video conferencing, LAN/WAN, procurement, audit/inventory
  • Manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas including project management, service management, and ongoing proactive maintenance plans as it pertains to IT/AV systems
  • Ability to quantify customer satisfaction and maintain the longevity of industry-leading support levels
  • Stay up-to-date on new technologies and trends; deploy new technology and services to supported Executive(s)
  • Have knowledge and understanding of security and compliance
  • Ability to communicate to all levels of the organization and ensure a clear, succinct message is conveyed
  • Ability to work with a wide variety of technical & non-technical staff
  • Ability to work under pressure and prioritize work
  • 24x7 availability
  • Flexibility to travel €“ 10 -15%

    YOU MUST HAVE

    • Bachelor's Degree in IT, Technology or other technical degree, or in lieu of degree 5+ years or experience providing IT support
    • 2+ years of experience providing technical support to Senior Executives and meeting/exceeding expectations set with those stakeholders
    • 3+ years of experience with Apple Mobile Devices (iPad/iPhone/Apple TV/iOS/LTE)
    • 3+ years of experience with Windows 7/10 Support with Hardware break/fix experience
    • 3+ years or experience with Audio/Visual/Home-Theater Equipment Production (setup/configuration/support of Audio Mixers, Sonos Systems, projectors, and codecs)
    • 3+ years of experience with MS Office Products (special focus on Office365 / Skype / Outlook / Exchange)
    • Must be a US Citizen due to contractual requirements

      WE VALUE

      • A+ / Network+ certifications
      • Previous project management experience
      • Excellent Negotiation Skills: Ability to understand customer needs, negotiate complex issues and total value offerings to our customers
      • Vendor Management, Project Management, Negotiation Skills, General Management experience¬†
      • Experience with all Conferencing Technologies (telephony/video-calls/content sharing)
      • Experience with Printer technologies (setup/maintenance/configurations/networking)
      • Experience with Networking concepts (TCP/IP, WAN/LAN, DHCP, DNS, etc.)
      • Self-motivated and able to work with little supervision or direction
      • Strong leadership presence, interpersonal and communication skills (written and oral)
      • Strong bias for action and results orientation

        Additional Information
        • JOB ID: HRD81544
        • Category: Information Technology
        • Location: 300 S. Tryon St, Suite 500 / 600,Charlotte,North Carolina,28202,United States
        • Exempt
        • Must be a US Citizen due to contractual requirements.