1+ months

Sr Dist Support Spec

CVS Caremark
Wellesley, MA 02482
**71302BR**

**Job Description:**


Will provide high quality, customer focused, distributed computing services and help desk support; providing innovative solutions, maintain standard practice and consistency in the distributed environment, and provide coaching to desktop support teams.


**Req#:**


71302BR


**Job Group:**


Information Technology


**Full or Part Time:**


Full Time


**Supervisory Responsibilities:**


No


**Percent of Travel Required:**


0 - 10%


**Posting Job Title:**


IT Desktop Technician


**Potential Telework Position:**


No


**Additional Locations:**


MA-Wellesley


**Primary Location (City, State):**


MA-Wellesley


**EEO Statement:**


Aetna is an Equal Opportunity, Affirmative Action Employer


**Resource Group:**


6


**Fundamental Components:**


Provides distributed desktop support, desktop and infrastructure maintenance, installation services, and problem resolution and help desk support. Acts as point of escalation for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives Manages administrative processes (asset management, De-acquisition, change/service requests, and problem management).Installs Computer Equipment (Lease Replacements/New Hires, etc.). Handles incoming SPOC phone calls as assigned. May lead, develop and coach team members. Ensures customer business needs are met while adhering to corporate standards and meeting Service Level Agreements. Facilitates communication amongst customers, team members, and other AIS areas. May act as Project Leader for assigned initiatives. Installs new technology in field offices. Keeps current on new technology and its benefit to the company direction. Supports and tests IT Technology and provide feedback to appropriate AIS Units and may participate in research of non-standard product solutions to meet customer needs. Performs server Maintenance on Aetna server equipment, may include installation of service packs, and upgrades when necessary, monitors tape backup process, and performs data restores when necessary. Performs systems administration responsibilities including printers and host printer creation/maintenance. Performs and participates in DBAR (Disaster Backup and recovery) initiatives, Corporate Real-estate Project initiatives (Office Closures/Restacks/Consolidations), Major Project Initiatives (Application Rollout, Desktop Refresh, etc.). Must be able to lift minimum of 50 lbs. Position will require 7x24 support and approximately 20-40% travel.


**Background Experience:**


+ 4-6+ years experience with Microsoft Office Products and PC/Workstation based LAN applications, or an equivalent combination of education and work experience.

+ Ability to work effectively with client and other IT management and staff.

+ Analytical ability, decisiveness, and strong judgment.

+ Excellent consultative and communication skills.

+ In-depth knowledge of end user computing systems and hardware, client functions and applications.

+ 3-5 years Mac desktop equipment and associated hardware/software and or LAN certified Network administration and/or equivalent experience.

+ Educational Requirements: MCSE/MCA or related computer experience. Bachelor's degree in Computer Science or a related discipline.


**Benefits Program:**


Benefit eligibility may vary by position.


**Candidate Privacy Information:**


Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


**Clinical Licensure Required:**


N/A

Categories

Posted: 2020-09-28 Expires: 2020-12-09

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Sr Dist Support Spec

CVS Caremark
Wellesley, MA 02482

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