5 days old

Sr. Customer Solutions Manager, WWPS-XTech-CSM

California City, CA 93505


Job summary
This position can reside anywhere in the 48 contiguous states with a preference for candidates with reasonable access (~30 miles) to a major airport.

As a Senior Customer Solutions Manager (CSM), you will have the opportunity to work closely with AWS Public Sector Partners in the commercial market as they work towards solutions that support Education and State and Local Government agencies. Through collaboration with AWS sales, solutions architecture, software development and service teams you will help to deliver the best solutions with efficient use of resources and technologies. You will work with all stakeholders to define needs, identify appropriate resources, set goals, track and report progress, develop schedules, and communicate to all stakeholders. You will also assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. You will evangelize on behalf of AWS and influence customers to allocate the appropriate resources to achieve their goals.

A successful candidate must possess the ability to think critically, be self-motivated, and deal with large amounts of ambiguity. You should bring a cool head, solid technical background, be detail oriented, have excellent problem-solving abilities, and be an exemplary communicator. You will leverage this unique skill set to influence your team€™s decisions and help drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.

  • Must be willing to pass the Certified Solution Architect, Associate within the 6 months of employment.
  • This position requires that the candidate selected be a U.S. citizen
  • Must be proficient with writing skills.
  • Up to 25% travel required


Key job responsibilities
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Ex: Account Manager, Solutions Architecture Specialty Service Teams, Enterprise Support, Professional Services, and Partners), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer€™s cloud journey.

A day in the life
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer€™s challenges through new ideas, tools and mechanisms.
You will be a critical partner to our customers, leveraging your large scale cloud transformation experience and helping them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

Successful candidates will be detail driven, have excellent problem solving abilities, and be exemplary communicators at the executive level.

About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon€™s culture of inclusion is reinforced within our Amazon Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren€™t focused on how many hours you spend at work or online. Instead, we€™re happy to offer a flexible schedule so you can have a more productive and well-balanced life€”both in and outside of work.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we€™re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.


  • 8+ years of formal, information technology program management.
  • 5+ years working with Education or SLG commercial partners.
  • 5+ years in a customer-facing role with Education or SLG government agencies.
  • Bachelor's degree in STEM field, or equivalent experience


  • AWS Certification: either AWS Certified Cloud Practitioner or Certified Solution Architect, Associate.
  • Demonstrated ability and experience working across cross-functional teams to deliver complex IT solutions.
  • A proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
  • Ability to work with both technical and non-technical individuals.
  • PMP or related project management certification, or equivalent experience.
  • Experience with Agile methodology.
  • 1+ years of direct experience implementing AWS/cloud services.
  • Effective written and oral communication with multiple levels of leadership involving both business and technical sides of the business.
  • Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.
  • Ability to credibly coordinate between project teams and customers to meet unique customer requirements.
  • Fluency and comfort with business applications such as Word, Excel and Project.
  • The ability to deal with ambiguity and a changing environment, as well as a rapid work pace.
  • Meets/exceeds Amazon€™s leadership principles requirements for this role
  • Meets/exceeds Amazon€™s functional/technical depth and complexity

The pay range for this position in Colorado is $113,000 - $160,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon€™s internal or external careers site.€‹

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records


Posted: 2022-05-13 Expires: 2022-06-12

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Sr. Customer Solutions Manager, WWPS-XTech-CSM

California City, CA 93505

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