5 days old

Sr. Customer Solutions Manager, Time and Attendance

Arlington, VA 22201


Job summary
What is Time and Attendance all about? We€™ve all heard about 24/7/365. That€™s 8,760 hours in a year. Now multiply that by the hundreds of thousands of hourly workers at Amazon€¦ those who work in our fulfillment, customer service and data centers; employees in our growing number of Amazon Fresh or Go Stores, and more. On every continent (well, ok, not Antarctica€¦ or at least, not yet). Factor in the crazy number of variations of a €œwork week€, €œwork day€, overtime, and an equally daunting amount of reporting requirements. Can you keep track of which of those were work hours and which are not? Difficult€¦ yes? Excited yet? Are you up for the challenge? Think big and join the team that will track billions of hours a year to ensure our employees are paid accurately.

Key job responsibilities
The CSM is assigned to a customer and gains deep understanding of customer strategic priorities, key business objectives, and target technology benefits. Works with customers and stakeholders to define strategic roadmaps and captures the customer journey determining pay and time off for hourly and overtime-eligible salaried employee. Utilizes their technical acumen, program management, organizational change management, and communication skills to engage customer leaders and define business and technology success criteria, allocate appropriate resources to execute complex technical and organizational change management plans, and communicate at all levels to deliver results. You will own a suite of customer relationships, who use mobile and desktop solutions to enable Amazon's global workforce of 1.5M+ employees to manage their time, attendance, and pay. You will partner with dedicated Feature, Engineering and User Experience (UX) teams to define, prioritize and realize your long-term customer vision. You will also serve as a key player with partner teams across the company, working to align interests and implement scalable mechanisms and drive customer delivery. The CSM assesses risks, anticipates bottlenecks, provides critical issue management, balances trade-offs, and encourages risk-taking to maximize business value. The CSM regularly reports on program status and future partnership opportunities in internal and customer facing meetings, resolves or escalates issues proactively, and drives collaborative but clear task ownership.

A day in the life
The successful candidate will:

  • Develop trust based, long term strategic relationships with customer leaders
  • Demonstrate excellent customer service skills through all levels of an organization
  • Maintain an in-depth knowledge and understanding of existing and developing time and people technologies
  • Coordinate multiple internal and external stakeholders through influence, personal credibility, and thought leadership
  • Possess direct hands on experience in change and organizational management related to enterprise software migrations
  • Assist customers in identifying use cases for priority adoption of managed time solutions as well as best practice implementations
  • Travel moderately as necessary

About the team
Amazon€™s Time and Attendance (TAA) Team within PeopleTech is rapidly growing, tackling new, hard problems that Amazon has not solved at scale and creating fundamentally improved ways for employees to record time and receive accurate pay. We have a balance of start-up vision and operational excellence, technical complexity and clear product definition, and global scope across multiple Amazon businesses. We are developing software solutions to support Amazon€™s high-growth populations.


  • 7+ years of experience leading complex, large-scale, IT or technical or engineering programs and projects
  • Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience


  • 3+ years of experience in end-to-end experiences in leading complex, large public cloud transformation projects
  • Experience delivering enterprise software solutions, including HCM or ERP migrations
  • Proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects
  • Effective written and oral communication skills spanning multi-functional teams spanning business and technical disciplines to quickly meet unique customer requirements
  • The ability to deal with ambiguity and a changing environment, as well as a rapid work pace
  • Deep understanding of software development/engineering life-cycle from conception to delivery
  • Strong organizational and troubleshooting skills with attention to detail
  • Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
  • Highly analytical, technically proficient, and able to learn new tools and software quickly

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2022-05-13 Expires: 2022-06-12

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Sr. Customer Solutions Manager, Time and Attendance

Arlington, VA 22201

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