1+ months

Sr. Customer Insights Manager, Fire Tablets

Seattle, WA 98104


Job summary
The Kindle Fire Tablets team is seeking a Senior Customer Insights Manager, to join a truly global team, focused on improving the customer experience across Fire Tablets. We use customer research (both qualitative and quantitative) to understand how people use our tablets (e.g., web browsing, shopping, digital video streaming, voice assistants, etc.) and present business recommendations in order to improve the end-to-end customer experience, solve identified issues, and to achieve our vision of creating great tablets designed for the whole family to relax and unwind, be social, and help with everyday tasks around their home.

The person in this role is a trusted advisor to the business, owning and delivering multiple end-to-end research studies globally each year, across a variety of business and stakeholder groups. In addition, the person in this role will continuously innovate and build new processes and research methodologies in an effort to better serve the Fire Tablet business and our customers.

The candidate must be a self-starter and have excellent hands-on qualitative and quantitative research experience in a number of research methodologies. Experience running surveys or managing research vendors to run quantitative research projects is also desirable. Candidates must also possess customer obsession and a desire to affect change on behalf of the customer, experience managing and influencing senior stakeholders, strong project management and analytical skills, as well as a track record of delivering projects in complex and ambiguous environments.

Key job responsibilities
· Plan, scope and support customer research studies, working backwards from customer needs to identify areas that can drive impactful customer experience enhancements across Fire Tablets.
· Deliver end-to-end customer research studies that have been prioritized across multiple business areas (e.g. hardware, software, services, etc.), including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior management.
· Work cross-functionally with peers/colleagues, and other research teams in Amazon, to align on methodologies, insights, and prioritize change needed to our customer experience.
· Build and manage vendor relationships with research agencies.
· Note, there will be a requirement to travel to fieldwork locations as part of this role.

About the team
Fire tablets are among the most popular consumer electronics devices on the market, with easy access to millions of movies, TV shows, magazines, newspapers, books, songs, apps, and games. It is just Day 1 for Amazon devices and we are looking for proven, customer-centric product leaders to help continue to innovate and grow our device business.


  • Bachelor's Degree
  • 5+ years of experience in product or program management, product marketing, business development or technology
  • Experience with end to end product delivery
  • Experience with feature delivery and tradeoffs of a product
  • Experience overseeing roadmap strategy and definition


· Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
· Strong analytical skills, excellent attention to detail and good business judgment.
· Quantitative and qualitative research experience, including survey and stimulus design.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Posted: 2022-06-10 Expires: 2022-09-09

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Sr. Customer Insights Manager, Fire Tablets

Seattle, WA 98104

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